Manager, Onboarding Support Team

1 week ago

Cebu City, Central Visayas, Philippines Karbon Full time ₱900,000 - ₱1,200,000 per year

In this role, you will lead and support a dynamic team responsible for implementation support, data migration and special projects. You will bring a strong background in project management and people leadership, with a focus on data-driven decision-making and operational excellence. This role requires a strategic mindset, expert-level Excel skills, and a passion for continuous improvement.

Please note, we are only considering candidates in Cebu.

As a Manager, Onboarding Support you will...
  • Oversee day-to-day activities of the Onboarding Support team, ensuring high-quality service and adherence to SLAs.
  • Manage and prioritize multiple back end implementation work, data work and special projects, simultaneously.
  • Lead, mentor, and develop team members, fostering a collaborative and performance-focused culture.
  • Use advanced Excel and data analytics to track onboarding support team metrics, generate insights, and drive process improvements.
  • Collaborate with cross-functional teams including Sales, Support, Customer Success, Engineering and Product to continuously refine the onboarding support team processes.
  • Contribute to strategic planning for onboarding support initiatives and scalability.
About you

Candidates with following experience are encouraged to apply:

  • Experience: 3 years in a managerial role with strong project and team management background.
  • Technical Skills: Advanced to expert-level Excel skills and comfort working with large datasets.
  • Customer-Centric Track Record: Proven ability to lead and strategically optimize onboarding processes to ensure a seamless, high-impact client experience.
  • Communication & Presentation: Skilled at presenting data-driven insights and engaging stakeholders.
  • Problem-Solving Ability: Analytical thinker with a proactive approach to identifying and resolving issues.
  • Written & Verbal Communication: Clear, professional communicator across all formats and audiences.
  • Collaboration: Effective team leader and cross-functional collaborator.
  • Tools Familiarity: Proficient in Excel, CRM platforms (Salesforce, Vitally etc.), and project management tools.
  • Educational Background: Bachelor's degree in Business, Operations, or a related field preferred.
Why work at Karbon?
  • Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
    • Work-from-home allowance
    • Rice subsidy
    • Meal allowance per working day
    • Laundry allowance
  • 15 paid time off days per year (which includes 5 Karbon Days per year)
  • 7 Sick leave days per year
  • Internet and work-from-home subsidy
  • Discretionary bonus program
  • Work with (and learn from) a very experienced team
  • Be part of a startup team that will continue to grow around you
  • Flexible approach to work environment (we believe in trust and autonomy)
  • A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

  • Manager, Onboarding Support Team

    2 weeks ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱900,000 - ₱1,200,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Manager, Onboarding Support TeamNew

    2 weeks ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱1,200,000 - ₱2,400,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Onboarding & Marketing Support Specialist - For Pooling

    5 days ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time $40,000 - $60,000 per year

    Job Description – Onboarding & Marketing Support SpecialistPosition OverviewThe Onboarding & Marketing Support Specialist plays a role supporting both client onboarding and marketing operations. This position ensures smooth intake processes, asset collection, and accurate reporting while also coordinating marketing-related tasks to support Customer Success...

  • Onboarding Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Tailored Management Full time ₱900,000 - ₱1,200,000 per year

    The Onboarding Specialist plays a vital role in delivering a smooth and compliant new hire experience. Serving as the primary point of contact for candidates, you will guide them through the onboarding process, ensure the timely and compliant completion of all required electronic paperwork and background checks, and provide support by addressing any...

  • Urgent Hiring: Team Leader

    5 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time

    We're Hiring: Team LeaderJoin the leadership force at Strategic Office Support Inc.Do you thrive on empowering others, optimizing performance, and driving team success? Strategic Office Support Inc. is looking for a Team Leader who will champion people development, process execution, and operational excellence.Key ResponsibilitiesSet clear goals and inspire...

  • Onboarding Manager

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Access Care Proactive Health Full time ₱384,000 - ₱460,800 per year

    Onboarding Manager – Access Care OPC (Mandaue Office | Night Shift)Location: Mandaue City, Cebu, PhilippinesSchedule: Monday to Friday, 8 PM – 5 AM (PH Time)Employment Type: Full-Time, OnsiteAbout Access CareAccess Care is a global healthcare management and outsourcing company with 20+ years of combined experience across the U.S., Ireland, the UK, and...

  • Healthcare Support Associate

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...

  • HR Onboarding Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines SSG Full time ₱250,000 - ₱500,000 per year

    Are you passionate about creating a welcoming experience for new employees? We're looking for an HR Onboarding Specialist to join our growing teamIn this role, you'll be the first friendly face new hires meet, ensuring they have a smooth and engaging transition into the company. From pre-employment requirements to orientation and beyond, you'll play a key...

  • Onboarding Associate

    5 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time ₱250,000 - ₱350,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Team Leader

    5 days ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...