Operations Team Leader

We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.

YOU DESERVE THE BEST - Enjoy these Perks

• Comprehensive day 1 HMO with 10K medical reimbursement
• Additional HMO coverage for your family + dental coverage
• Free annual Flu vaccine
• Continuous career development and certifications
• Travel & training opportunity oversea
• Regular awards and recognitions
• Comprehensive life insurance
• 24 Paid time offs (with Annual leave conversion)
• Annual appraisal based on merits
• Free daily meals (free breakfast on Mondays & free treats on Fridays)
• Regular engaging company events & promotes work life balance
• Employee referral programs

About the Role:

You will be expected to handle and resolve customer support requests, produce accurate client reports and actively monitor team performance for each campaigns. Your team's success will result in the company's success, their individual successes, and ultimately your personal success.

All you must do is:

• On-board and train new Philippines based staff where required
• Work to encourage & drive your team
• Provide feedback both positive and negative to Philippines based staff
• Provide feedback both positive and negative to Australian based management
• Monitor Philippines based staff quality and service efficiency – ensuring that all designated roles are covered in the event of a late start or sick day
• Build effective relationships between Global Clients and Philippines staff
• Manage projects assigned to Philippines staff to ensure they get completed on time
• Produce brief weekly or monthly reports about activity within the Philippines team
• Download KPI Report for TGT Awards and submit to TGT Operations Manager
• Ensure that the end-of-shift procedures are completed
• Work with clients to ensure proper coverage is maintained by support teams to during agreed operations hours.
• Provide management reports on operations, escalating on issues as required and proposing process improvements.
• Discuss and manage scope and objectives together with the customer assuring compliance to agreed targets.
• Work with Operations Managers and achieve target service improvement objectives.

To be amazing in this role, you'll need:

• At least has 3 years experience in managing a team
• Preferably with Bachelors'/College Degree in IT or any related courses in IT
• Proven experience in operations management or a similar leadership role, with a track record of driving results.
• Strong leadership and communication skills, with the ability to motivate and inspire others.
• Excellent problem-solving abilities and a strategic mindset.
• Demonstrated ability to thrive in a fast-paced, dynamic environment
• Organizational and Time Management skills
• Strong documentation skills with the ability to create clear and concise process documentation.
• Willing to work ON-SITE in our CEBU office. - Night shift

We believe that our success lies in the passion, dedication, and talent of our team members. If you are ready to contribute your skills and ideas to a vibrant and forward-thinking organization, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: Php40, Php45,000.00 per month

Benefits:

• Company events
• Life insurance
• Opportunities for promotion
• Staff meals provided

Application Question(s):

• Are you amenable to work on site (CEBU - Night shift)?

Experience:

• KPI Management: 3 years (Preferred)
• Operations Team leader: 3 years (Required)

Work Location: In person