Operations Team Leader

4 days ago

Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per year

We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.

YOU DESERVE THE BEST - Enjoy these Perks

  • Comprehensive day 1 HMO with 10K medical reimbursement
  • Additional HMO coverage for your family + dental coverage
  • Free annual Flu vaccine
  • Continuous career development and certifications
  • Travel & training opportunity oversea
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 Paid time offs (with Annual leave conversion)
  • Annual appraisal based on merits
  • Free daily meals (free breakfast on Mondays & free treats on Fridays)
  • Regular engaging company events & promotes work life balance
  • Employee referral programs

About the Role:

You will be expected to handle and resolve customer support requests, produce accurate client reports and actively monitor team performance for each campaigns. Your team's success will result in the company's success, their individual successes, and ultimately your personal success.

All you must do is:

  • On-board and train new Philippines based staff where required
  • Work to encourage & drive your team
  • Provide feedback both positive and negative to Philippines based staff
  • Provide feedback both positive and negative to Australian based management
  • Monitor Philippines based staff quality and service efficiency – ensuring that all designated roles are covered in the event of a late start or sick day
  • Build effective relationships between Global Clients and Philippines staff
  • Manage projects assigned to Philippines staff to ensure they get completed on time
  • Produce brief weekly or monthly reports about activity within the Philippines team
  • Download KPI Report for TGT Awards and submit to TGT Operations Manager
  • Ensure that the end-of-shift procedures are completed
  • Work with clients to ensure proper coverage is maintained by support teams to during agreed operations hours.
  • Provide management reports on operations, escalating on issues as required and proposing process improvements.
  • Discuss and manage scope and objectives together with the customer assuring compliance to agreed targets.
  • Work with Operations Managers and achieve target service improvement objectives.

To be amazing in this role, you'll need:

  • At least has 3 years experience in managing a team
  • Preferably with Bachelors'/College Degree in IT or any related courses in IT
  • Proven experience in operations management or a similar leadership role, with a track record of driving results.
  • Strong leadership and communication skills, with the ability to motivate and inspire others.
  • Excellent problem-solving abilities and a strategic mindset.
  • Demonstrated ability to thrive in a fast-paced, dynamic environment
  • Organizational and Time Management skills
  • Strong documentation skills with the ability to create clear and concise process documentation.
  • Willing to work ON-SITE in our CEBU office. - Night shift

We believe that our success lies in the passion, dedication, and talent of our team members. If you are ready to contribute your skills and ideas to a vibrant and forward-thinking organization, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: Php40, Php45,000.00 per month

Benefits:

  • Company events
  • Life insurance
  • Opportunities for promotion
  • Staff meals provided

Application Question(s):

  • Are you amenable to work on site (CEBU - Night shift)?

Experience:

  • KPI Management: 3 years (Preferred)
  • Operations Team leader: 3 years (Required)

Work Location: In person

  • BPO Operations Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱144,000 - ₱288,000 per year

    Operations Team Leader Cebu City | Onsite | Shifting Schedule | Night ShiftLead With Impact, Inspire GrowthWe are looking for an experienced and driven Operations Team Leader to oversee and support a team of Customer Service Representatives. In this role, you will manage daily operations, coach and develop team members, and ensure excellent service delivery...

  • Operations Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱540,000 per year

    We're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Main ResponsibilitiesSupervise a team of 12–20 mortgage specialistsTrack daily...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Team Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱1,680,000 - ₱2,160,000 per year

    Position Overview:The Team Leader will be responsible for managing and overseeing the activities of a team of TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Manage the entire team while also handling scheduling appointments.Provides daily direction and...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Outsourced Full time ₱900,000 - ₱1,200,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per year

    Location:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Medgather Full time ₱360,000 - ₱420,000 per year

    Medgather is hiring a Full time Team Leader role in Lungsod ng Cebu, Gitnang Kabisayaan. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: Evening1 year of relevant work experience required for this roleExpected salary: ₱30,000 - ₱35,000 per...