Head of Information Operations

Location: Philippines (Remote)Employment Type: Full-Time, PermanentRole OverviewWe are seeking a dynamic Director of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.Overseeing a 20-member team, the Director will balance strategy and execution—driving process innovation, building intelligence capabilities, and ensuring excellence in delivery.Key ResponsibilitiesInsights & Business Impact - Translate ICP/TAM segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates. - Partner with Product and Analytics teams to operationalize predictive and propensity models. - Deliver insights that directly improve lead prioritization, sales productivity, and downstream GTM performance. Stakeholder Collaboration - Act as the single point of accountability for information delivery outcomes. - Work closely with Operations, Systems, and xDR teams to ensure alignment with pipeline and campaign priorities. - Anticipate risks, troubleshoot delivery challenges, and maintain strong cross-functional relationships. People Leadership - Lead and develop a 20-person team including Leads, QA Specialists, and Information Agents. - Set clear KPIs, oversee performance management, and implement training and development programs. - Build a high-performance culture of accountability, continuous learning, and innovation. Operational Excellence - Oversee daily execution of 50+ builds across Salesforce, ZoomInfo, Cognism, Launchpad, and Televerified. - Uphold rigorous quality standards in information enrichment, accuracy, and deduplication. - Drive automation and workflow optimization initiatives to improve efficiency and scalability. Strategic Operations & Innovation - Design and evolve the information operations framework, including process architecture and resource planning. - Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse. - Continuously improve systems and practices to support long-term growth and scalability. Success Metrics - Delivery Performance: ≥ 50 builds/day teamwide with ≥ 95% SLA adherence. - Information Quality: ≥ 90% title accuracy, 100% regional accuracy, ≤ 1% duplication. - Efficiency: ≥ 80% template reuse, < 10% productivity variance across team members. Insights: - Predictive datasets delivered on time, ≥ 80% aligned with conversion outcomes. - Team: < 5% quarterly attrition; ≥ 8/10 team satisfaction. Qualifications & ExperienceProven leadership of large-scale B2B information or operations teams (15+ FTEs)Strong expertise in segmentation, information sourcing, enrichment, and delivery workflowsSkilled in Salesforce, ZoomInfo, Cognism, and related platformsProficiency with SQL, Excel/Google Sheets, and BI tools (Tableau, Power BI, etc.)Experience embedding predictive models into operational workflowsExcellent leadership, organizational, and stakeholder management capabilitiesAbout 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal