Head of Information Technology

Job Summary

The IT Head will spearhead the technology strategy and operational oversight for Sari Lotto, a National Lottery, which operates through third-party lottery platforms and Android-based POS terminals deployed across a retail network. This role is pivotal in ensuring secure, compliant, and seamless integration between outsourced systems, retail devices, and internal infrastructure. The position holder will manage vendor relationships, drive system interoperability, and uphold the reliability and scalability of lottery operations across both digital and physical channels. Additionally, the IT Head will lead and coordinate three core technology teams: Management Information Systems (MIS) & Security, Infrastructure, and Technical Support.

Responsibilities

Vendor & Platform Oversight

• Manage third-party lottery system provider and Android POS terminal vendors, including contract negotiation, SLA enforcement, and performance monitoring.
• Ensure outsourced platforms and POS devices meet the Terms of Reference (TOR) issued by the official government agency.
• Oversee software updates, firmware updates, device provisioning, and lifecycle management of the platform and POS terminals.
• Oversee monitoring of overall system health, uptime, transactions integrity, troubleshooting, and software updates by coordinating with MIS/Security head, Infra head and Tech Support head.

Compliance & Risk Management

• Ensure all technology operations comply with national gaming regulations, cybersecurity standards, and data privacy laws.
• Implement fraud detection, tamper resistance and validate secure systems for outsourced POS devices.
• Coordinate audits and certifications with vendors to maintain regulatory transparency.

Data Governance & Reporting

• Oversee secure data exchange between POS terminals, third-party platforms, and internal systems.
• Ensure accuracy and integrity of draw results, ticket sales, and financial reporting.
• Oversee third-party dashboards and analytics tools for executive and regulatory reporting.

Team Leadership & Collaboration

• Build and lead a lean internal tech team focused on operating monitoring, and vendor coordination for the platform.
• Collaborate with legal, finance, and operations teams to align technology with business goals.
• Foster a culture of accountability, agility, and continuous improvement.

Qualifications:

Education & Experience

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 8+ years of experience in technology leadership, with a focus on vendor management, systems integration, and device ecosystems.
• Experience in regulated industries such as gaming, fintech, or telecommunications.

Technical Skills

• Strong understanding of AWS Infra, Android POS terminal architecture, Industry standard Encryption Algorithms.
• Experience with API integration, cloud platforms, and enterprise middleware.
• Knowledge of ISO 27001, PCI-DSS, Data Privacy Act, and national gaming regulations.

Soft Skills

• Exceptional stakeholder management and negotiation skills.
• Strategic thinker with strong operational discipline.
• Ability to lead cross-functional teams and manage external partners effectively.

Preferred Certifications

• ITIL, PMP, or Agile certifications
• Certified Information Systems Auditor (CISA)
• Android Enterprise Professional or equivalent device management certification