Head of Operations

About Apex Group:

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

About the Role:

Apex is growing its offshore centre (GSC) in Manila, Philippines to provide support services to the region. This is a senior leadership role to drive Apex Group's business and operations in the Manila market.

It is acknowledged that this is a new role to Apex will naturally evolve, thus requirements of the role may evolve over time.

Job Responsibilities:

The role duties and responsibilities will include but not limited to the following:

• Leadership & Team Management: Build and expand the Manila operations of Apex, supporting the business product, IT and operations in this capacity. Lead and motivate the teams on ground in co-operation with the business leads across locations in APAC. This role is a primary on-site point of escalation for the local operations staff and will manage on the ground staffing needs as required by IT, Product and Operations Heads.
• Business & Operations Support: Work with business heads across locations to understand their SLA requirements and determine what support is required locally to facilitate achievement.
• Compliance & Governance: Ensure alignment with Apex policies and local regulations, participate in governance committees, Boards, and regulator meetings.
• Crisis & Reporting: Crisis committee leader in BCP or DR scenario where crisis relates to local events. The role will participate in local governance committees and internal Boards, as relevant.
• Representation & Growth: Act as Apex's ambassador in Manila, support new business sales pitches, and drive rollout of group initiatives.

Proven Experience & Qualifications:

• +10 years' experience in the finance industry, part of it being in Asset Management or top tear IT consulting firms will be a strong plus.
• Proven experience managing offshore teams in a senior leadership role is strongly preferred, particularly within IT offshoring or fund administration.
• Proven experience managing an offshore team in a senior leadership role, preferably within IT offshoring or fund administration will be highly regarded.
• Understanding of business functions such as HR, Finance, marketing would be plus.
• Demonstrable competency in strategic planning and business growth.
• Working knowledge of performance/operation metrics, IT/Business infrastructure.
• Experience with regulatory law, Trustee or Treasury services or/and finance would be helpful but not mandatory.
• Able to establish good rapport quickly with both internal and with external parties

Skills Required:

• Strong people leadership & team player
• Ability to work well under pressure with strong attention to details
• Strong understanding and interest in financial markets
• Excellent communication skills both oral and written
• Strong problem-solving skills with ability to work independently
• Ability to prioritise tasks

Additional information:

We are an equal opportunity employer. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.