Head of Operations

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

• JOB LOCATION: Metro Manila, Philippines

The role duties and responsibilities will include but not limited to the following:

• Build and expand the Manila operations of Apex, supporting the business products, IT and operations in this capacity.
• Build lead and motivate the employees of the Manila team in co-operation with the product owners.
• Work with product owners to understand their SLA requirements and determine what support is required locally to facilitate achievement.
• Carry out all tasks in a manner that is fully compliant with Apex Policy and Procedures and local regulatory. Where different standards exist between Apex policy and the local regulatory framework both standards must be met.
• This role is a primary on-site point of escalation for the local operations staff and will manage on the ground staffing needs as required by Product and Operations Heads.
• The role will participate in local governance committees and internal Boards, as relevant.
• Participate in meetings with the local regulator as when required, in line with the Apex Regulatory Engagement Policy.
• Review and recommend changes to client deliverable processes.
• Oversight of team time and revenue recording in conjunction with product and operations owners.
• Crisis committee leader in BCP or DR scenario where crisis relates to local events.
• Complete in a timely manner all internal and external reporting requirements.
• Contribute and participate in New Business sales pitches in co-operation with other relevant sales teams.
• Ambassador for Apex in Manila to support Apex being an employer of choice.
• Ensure SLA adherence on invoicing.
• Lead the roll out of relevant group initiatives in Manila.

Business Operations:

• Act as the on-site leader responsible for day-to-day management of the Manila office, including oversight of facilities management and office administration to ensure a safe, efficient, and productive working environment.
• Oversee service vendors, contractors, and facility maintenance to support uninterrupted office operations and regulatory compliance.
• Manage all office infrastructure needs, including equipment, office layout, procurement of supplies, and health and safety standards.
• Work closely with operations, marketing, HR, finance, and other support functions, driving growth.

Proven Experience & Qualifications:

• +10 years' experience in the finance industry, part of it being in Asset Management or top tear IT consulting firms will be a strong plus.
• Proven experience managing an offshore team in a senior leadership role, preferably within IT offshoring or fund administration will be highly regarded.
• Understanding of business functions such as HR, Finance, marketing would be plus.
• Demonstrable competency in strategic planning and business growth.
• Working knowledge of performance/operation metrics, IT/Business infrastructure
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Comfort liaising with clients, advisors and intermediaries.
• Risk identification and management skills.
• Ability to motivate and influence up and down the management hierarchy.
• Experience with regulatory law, Trustee or Treasury services or/and finance would be helpful but not mandatory
• Able to establish good rapport quickly with both internal and with external parties

Skills Required:

• Strong people leadership
• Ability to work well under pressure
• High level attention to detail
• Strong team player
• Strong analytical skills
• Strong understanding and interest in financial markets
• Strong organisational skills
• Strong communication skills both oral and written
• Strong problem-solving skills
• Ability to work independently
• Ability to prioritise tasks

Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.