Operations Specialist

2 weeks ago

Makati Commercial Center, Philippines Asteroom Full time $650 - $44,000 per year

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Who we are:

Asteroom is an industry-leading artificial intelligence (AI) 3D software company. Founded in 2018, we are revolutionizing how real estate is marketed and how data is collected on real estate properties globally. Develop a career in AI technology focused on the world's largest market, real estate.

Join a fast-growing company with an exciting outlook. We're looking for people who are passionate about learning new technology and software solutions, managing both internal and external relationships, and growing individually and professionally with a start-up company as we expand nationwide. You'll be a great fit here if you are looking for a competitive yet friendly workplace, teammates who value each other, can thrive in a fast-pace environment and adapt to dynamic workflow.

Join Asteroom if you're looking for a role with significant impact and growth opportunities and can learn and develop new skill to further your career goals.

Apply today - hiring urgently.

Job Requirements:

  • At least one year BPO customer service related experience.
  • English: proficient in both speaking and writing.
  • Minimum word processing speed of 50 wpm.
  • Teamwork: ability to work well with the team virtually on a daily basis.
  • Communication: ability to communicate internally and externally (verbal and written).
  • Organization: ability to track order status to ensure all steps are followed through.
  • Detail orientation: meticulous with daily operations and quality assurance skillset.
  • Directions: ability to strictly follow Asteroom's standard operations procedure.
  • Computer: knowledge of basic computer software or an equivalent (MS Office, Google Workspace).
  • Weekend rotation: 1-2 days a month.

Responsibilities:

  • Manage and track appraisal orders for Lenders, Property Management, AMC clients, including coordinating, scheduling and quality checking all tasks. Ensure that our data collectors are following instructions properly to collect the data we need. Promptly communicate with clients for order updates and issues if any.
  • Maintain a good relationship with our clients and data collectors.
  • Outreach to potential data collectors to onboard and properly educate them.
  • Navigate through 3D panoramas for quality control. Understand the report and the required panoramas.
  • Manage and track Capture Service orders for brokerages, including finding photographers, quality checking photos, and delivering them to clients.
  • Other applicable skillset or new learnings that may be required.

Compensation:

  • Training salary: USD$650/month (for the first month)
  • Starting full time salary: USD$650+
  • Quarterly team bonus
  • Opportunities for promotion and raises: based on performance

Schedule:

  • Monday to Friday
  • Night Shift (US PST Regular Working Hours)
  • Weekends

Expected Start Date: October 2025

Job Type: Full-time

Pay: Up to Php44,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Language:

  • English (Required)

Work Location: In person

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