Operations Specialist

3 weeks ago

Makati, Philippines Sungrow Power Supply Co., Ltd. Full time

Role Overview Operations Specialist (For Pooling) – Location: Makati – Work Setup: On-site About the Role This posting is for talent pooling purposes. Qualified candidates will be contacted once a suitable opportunity becomes available. We are seeking a highly organized and detail-oriented Operations Specialist to support end-to-end operational processes, including order management, logistics coordination, inventory control, and administrative functions. This role plays a critical part in ensuring operational efficiency, seamless communication between the local team and headquarters, and superior service delivery to customers. Key Responsibilities Prepare and submit shipment forecasts based on sales input and coordinate with the headquarters operations center. Enter customer orders into the C4 system in alignment with signed contracts and communicate order details and shipment schedules to the headquarters team. Monitor and follow up on production scheduling to ensure timely fulfillment and delivery. Support customers in preparing order documentation, managing customs clearance, and arranging transportation during shipment. Maintain accurate shipment records and prepare regular operational reports for monthly, quarterly, and annual reviews. Review and monitor GSP work orders from after-sales engineers, ensuring timely completion and proper documentation. Manage virtual warehouse data and reconcile it with actual inbound and outbound inventory transactions. Conduct warehouse inventory checks and maintain accurate stock ledgers. Oversee logistics and procurement activities, including contract management and coordination with service providers for maintenance, warehousing, and transportation. Initiate and track contract approvals, payment processing, and service documentation in accordance with company policies. Coordinate spare parts applications and collaborate with the headquarters ETS team on inventory and shipment planning. Support after-sales activities, including customer satisfaction follow-ups and reporting. Assist in the planning and execution of local marketing events, team activities, and office operations such as leasing, procurement, and administrative coordination. Ensure operational data accuracy within internal systems and contribute to process improvement initiatives. Collaborate cross-functionally with management, sales, and technical teams to support business operations and service excellence. Perform other duties as assigned by the immediate superior. Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or Customs Administration (preferred). Licensed Customs Broker (board passer) is an advantage. Minimum of 3-5 years of experience in operations, logistics, or supply chain management. Strong verbal and written communication skills in English; proficiency in Mandarin is an advantage. Exceptional organizational skills with a strong focus on accuracy and attention to detail. Demonstrated ability to work collaboratively with cross-functional and regional teams. Proficiency in Microsoft Office and experience with enterprise systems (e.g., ERP, order management platforms). A proactive, analytical, and solution-oriented mindset with a commitment to continuous improvement. #J-18808-Ljbffr

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