Customer Success Specialist

2 weeks ago

Work from Home, Philippines Spoke Full time $104,000 - $130,878 per year
Customer Success Specialist (Remote)
About the Role

We're looking for a Customer Success Specialist to be the voice of support and partnership for our renters, landlords, and brokers. This role goes beyond answering questions—you'll guide customers through important decisions, build lasting relationships, and help shape a customer success function that truly makes an impact.

This is an exciting opportunity to join a growing team where your contributions won't just be noticed—they'll help define how we deliver success.

What You'll Do
  • Deliver exceptional customer support across phone, email, live chat, and back-office tasks.
  • Communicate clearly and empathetically with customers in both spoken and written English.
  • Review and process approvals after structured underwriting training.
  • Educate renters on coverage programs to help them secure homes.
  • Build relationships with leasing offices, brokers, and renters to ensure satisfaction.
  • Resolve escalations and complex issues with professionalism and care.
  • Share customer feedback and insights to drive improvements in products and processes.
  • Contribute to continuous improvement efforts within a collaborative team environment.
What You Bring

Skills & Competencies

  • Strong communication and customer service skills across multiple channels.
  • Empathy, problem-solving ability, and conflict-resolution skills.
  • Comfort with basic algebra (helpful for underwriting tasks).
  • Ability to thrive in a fast-paced, evolving environment.
  • Resilience, ownership, and a collaborative mindset.

Experience

  • 1+ year in customer service or support (high-volume or client-facing preferred).
  • Experience with CRMs, ticketing systems, or other customer support tools is a plus.
  • Background in real estate, insurance, or fintech is a strong advantage but not required.
  • Bachelor's degree preferred (or equivalent relevant experience).

Language Requirements

  • Fluency in English (spoken and written) is required.
  • Additional languages are a plus.
Work Setup & Schedule
  • Fully remote role — requires a reliable home office setup and stable internet connection.
  • Full weekend availability required (Saturday and Sunday), with rotating shifts on weekdays.

  • Shifts may range from:

  • 8:00 AM – 5:00 PM EST

  • 9:00 AM – 6:00 PM EST
  • 10:00 AM – 7:00 PM EST
  • Overtime may occasionally be required to ensure coverage.
Why Join Us
  • Be part of a growing team that values initiative, collaboration, and impact.
  • Gain hands-on experience in a role at the intersection of fintech, real estate, and customer success.
  • Access career pathways into leadership, training, and specialized roles.
  • Join a dynamic work environment where your contributions are recognized and celebrated.

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