Quality Assurance Associate

10 hours ago

Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱20,000 - ₱25,000 per year

Salmon – Who We Are and What We Do

Salmon
is a fast-growing
consumer fintech group
founded in
July 2022
with the vision of creating the
best credit-led neobank in Southeast Asia
. We launched first in the
Philippines
, where we are now a
licensed consumer-lending group
, working towards a
BSP banking license
.

Our
Co-founders
are senior executives who previously built
Tinkoff Bank
, a tech-driven digital bank that achieved a
US$20B+ market capitalization
. Backed by
world-class investors
— including
IFC (World Bank Group)
,
ADQ
(Government of Abu Dhabi), and other prominent fintech investors — Salmon combines global financial expertise with local innovation.

We're building a
24x365 fintech business
that empowers millions of Filipinos with
reliable, high-quality financial access
, creating jobs, and redefining what modern banking can be.

Join us — the new world of banking is ours to discover together.

About the Role – Quality Assurance Specialist (Telesales)

As a
Quality Assurance Specialist
, you will help drive
excellence in customer experience and compliance
by evaluating telesales and customer interactions. You'll be part of the
Learning & Development (L&D)
team, supporting performance improvement through data insights, feedback loops, and consistent QA standards.

Key Responsibilities

  • Call Monitoring:
    Review a defined number of recorded telesales or client-facing calls daily.
  • Performance Evaluation:
    Assess agent performance using detailed scorecards that measure communication, accuracy, and procedural compliance.
  • Feedback Delivery:
    Prepare evaluation summaries and provide structured feedback to supervisors and team leaders.
  • Trend Analysis:
    Identify behavioral or process patterns, training needs, and performance improvement opportunities.
  • Compliance & Standards:
    Ensure adherence to company policies, regulatory requirements, and internal best practices.
  • Calibration:
    Participate in QA calibration sessions to ensure scoring consistency across teams.
  • Reporting & Documentation:
    Maintain complete, confidential records of evaluations, findings, and action plans.

Qualifications

  • Experience:
    2–3+ years in Quality Assurance, Call Center, or Customer Service roles, with a focus on coaching or evaluation.
  • Analytical Mindset:
    Strong ability to spot trends, link data insights, and recommend solutions.
  • Attention to Detail:
    High accuracy and rigor in audits and reports.
  • Communication:
    Excellent English writing and speaking skills for feedback and reporting.
  • Technical Proficiency:
    Familiar with
    call monitoring tools (e.g., 3CX, Salesforce)
    and
    data tools (Excel, Google Sheets, Power BI)
    .
  • Integrity:
    Handles confidential information responsibly.
  • Nice to Have:
    Experience with
    financial or credit products
    (e.g., loans, cards, deposits).

What Makes Salmon Cool

What We Create

  • Modern banking services for millions of Filipinos
  • Cutting-edge digital and AI-driven fintech solutions
  • A fast-moving environment where new products launch within
    3–4 months
  • A foundation for global expansion across Southeast Asia

What We Offer

  • Competitive salary:
    ₱20,000–₱25,000 monthly (role-band dependent)
  • Hybrid setup:
    At least
    2 days/week onsite
    (BGC or Cybergate, Ortigas)
  • HMO coverage:
    Maxicare with ₱250K MBL and
    2 free dependents
  • Leave benefits:
    22 VL + 15 SL + 10 bereavement (accrued monthly, usable from day 1)
  • Passionate global team:
    Diverse professionals across finance and tech
  • Fast-track growth:
    Promotion based purely on
    merit and performance
  • International exposure:
    Opportunities to collaborate or grow regionally
  • Modern offices:
    New spaces in
    BGC
    and
    Mandaluyong
  • Health, wellness, and engagement programs

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