ISO 27001 Associate Manager

Insight Assurance is a
global audit firm
on a mission to transform how organizations achieve cybersecurity and compliance. Founded by
former Big 4 (EY)
professionals, we deliver
next-generation audit services
across
SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO)
frameworks.

We're not your traditional audit firm — we're
tech-enabled
, leveraging
compliance automation and advanced collaboration tools
to make audits faster, smarter, and more impactful for our clients.

Recognized on the
Inc. 5000
and
Fast 50
lists, Insight Assurance is one of the
fastest-growing global audit firms
, with
170+ professionals
supporting
nearly 2,000 clients
across the
Americas, EMEA, and APAC
.

Position Summary
The ISO Manager & Associate Manager are responsible for operating, supporting, and developing the ISO Practice with a high level of quality, productivity, and satisfaction for both clients and employees. This role oversees the delivery of ISO certification services, ensures compliance with accreditation requirements, and leads the development of the audit team to drive efficiency, profitability, and growth within the practice.

The role also serves as a Subject Matter Expert (SME) for senior leadership and cross-functional teams, ensuring that audit operations align with strategic goals, client expectations, and regulatory standards.

Key Responsibilities
Leadership & Operational Management

• Lead the ISO audit practice, ensuring high-quality delivery, compliance, and efficiency.
• Manage ISO auditors, trainees, and interns, providing coaching, performance feedback, and career development support.
• Conduct planning calls with clients, verify application accuracy, and ensure effective engagement execution.
• Perform technical reviews of audit reports and conclusions to uphold compliance with ISO 17021 and related standards.
• Serve as the primary client contact, ensuring clear communication, issue resolution, and service excellence.
• Own audit scheduling, auditor allocation, and resource planning to meet utilization and delivery targets.
• Address client complaints, appeals, or escalations as the first point of contact.

Training & Development

• Develop and implement training programs for auditors to ensure competency, consistency, and professional growth.
• Conduct witness audits and approve new auditors following competency validation.
• Contribute to auditor onboarding and continuous learning initiatives.

Compliance & Quality Oversight

• Oversee audit process adherence to ISO, accreditation, and internal quality requirements.
• Maintain and update audit templates, documentation, and methodologies to align with best practices.
• Collaborate with Quality & Operations teams to ensure technical reviews, certification activities, and QA standards are met.
• Support accreditation body interactions and manage related documentation and reporting.

Strategic & Cross-Functional Collaboration

• Provide SME input to senior leadership to guide resource planning and business strategy.
• Collaborate with Sales and Operations teams to support business development and client retention initiatives.
• Participate in internal committees and quarterly business reviews.

Qualifications

• Bachelor's or Master's degree in Business, Information Systems, or a related field.
• 5+ years of experience in ISO certification management, auditing, or compliance operations.
• Strong leadership and people management skills.
• Deep understanding of ISO frameworks, accreditation processes, and audit methodologies.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple client engagements and deadlines in a remote environment.

Preferred Certifications:
ISO 42001, ISO 9001, ISO 27001 Lead Auditor or Lead Implementer, or equivalent accreditation-related qualifications.

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