Customer Service Representative

19 hours ago

Angeles City, Central Luzon, Philippines BMG Outsourcing Inc. Full time ₱250,000 - ₱500,000 per year

Job Description:

We are searching for a friendly, positive & professional Appointment Administrator to work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.

The appointment administrator is our first point of contact with our practice, and we only have one chance to make a great first impression. In this position they will handle a high volume of inbound or outbound calls, or both, and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful appointment administrator, you should be patient-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Job Qualifications

Responsibilities:

  • Communicate effectively through several channels including text, email & phone

  • Manage incoming and outgoing calls to book appointments

  • Identify and assess patient's needs to achieve satisfaction

  • De-escalate situations involving dissatisfied patients, offering patient assistance and support

  • Meet patient experience team targets and call handling quotas

  • Provide appropriate solutions and alternatives, follow up to ensure resolution

  • De-escalate situations involving dissatisfied patients, offering patient assistance and support

  • Keep records of patient interactions, create patient records and file documents

  • Follow communication procedures, guidelines and policies

  • Go above and beyond to provide outstanding patient experience

Requirements:

  • Possess our core values of commitment, quality, respect, communication and teamwork

  • Are comfortable speaking English

  • Understand what it takes to deliver a great customer experience

  • Can keep high activity and motivate yourself

  • Have a positive and a can-do attitude

  • Have excellent communication skills

  • Retain knowledge of systems & processes

  • Remain calm under pressure

  • Flexible

  • Organizational skills & ability to multitask

  • Have a keen attention to detail

  • Should be Fast & Efficient without sacrificing the quality of their work.

Benefits:

  • Salary: We offer a competitive salary that reflects your experience and skills.
  • Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth.
  • HMO: Enjoy great health insurance to keep you covered.
  • Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge.
  • Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely.
  • Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.
  • Free Meals: Enjoy free meals to keep you fueled and focused during the day
  • Other perks: Day shift schedule, and a bunch of other fun perks like company events. (Year-end Party, Summer Outing, Monthly Gathering, etc.)

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