IT Networking Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines bty DSO Management, LLC Full time ₱30,000 - ₱35,000 per year

**On Site, Night Shift

We seek individuals who prioritize self-awareness and engage in daily self-reflection, demonstrating a commitment to'integrity' in all aspects of their lives.

'bty DSO Management OPC'(Thinqbetter) is an administrative support office for dental offices based in the United States (U.S.). We work directly with U.S. dental offices that are associated with us. We are not just an outsourcing company; instead, we work directly with them in Northgate Alabang City. We are looking for individuals who aspire to be better than yesterday and are committed to learning and growing every day.

Key Responsibilities:

  • Assist in the installation, configuration, and maintenance of hardware, servers, networking equipment, and software systems.
  • Provide tier 1 and tier 2 technical support to staff via phone, email, and remote tools for various IT-related issues.
  • Troubleshoot and resolve network connectivity, software errors, and hardware malfunctions using diagnostic tools and methodologies.
  • Manage Active Directory user accounts, group policies, and access control lists within enterprise environments.
  • Manage user accounts, permissions, and access levels within 3rd-party platforms such as cloud services and practice management software.
  • Monitor system performance, track uptime, and conduct scheduled backups with verification.
  • Maintain and track IT asset inventory, including end-user devices, peripherals, and network hardware.
  • Assist in end-user training on new technologies, applications, and security awareness best practices.
  • Create and maintain technical documentation, standard operating procedures, and user guides.
  • Stay informed on emerging IT trends, security threats, and technology upgrades; recommend improvements.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent professional experience.
  • 1–2 years of hands-on experience in IT support, systems administration, or a similar technical role.
  • Proficiency with operating systems—specifically Windows.
  • Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and troubleshooting tools such as ping, tracert, and nslookup.
  • Excellent problem-solving skills with strong attention to technical detail.
  • Strong verbal and written communication skills for technical and non-technical audiences.
  • Ability to work independently and as part of a collaborative IT support team.

Preferred Qualifications

  • Experience with hardware diagnostics, replacement, and upgrades.
  • Familiarity with cybersecurity principles, endpoint protection, and data loss prevention strategies.
  • Relevant certifications such as CompTIA A+, Network+, Security+ are an advantage.
  • Soft Skills:
  • Strong analytical thinking and troubleshooting approach.
  • Clear and professional communication skills.
  • Ability to manage multiple support tickets and IT projects under pressure.
  • High customer service orientation and commitment to service-level agreements.
  • Php 30,000-Php 35, 000.00{Starting salary}

Benefits

  • Competitive salary package commensurate with work experience
  • Comprehensive benefits package including health insurance
  • Opportunities for professional development and career growth
  • Supportive and inclusive work environment
  • Dynamic and inclusive workplace culture

On Site, Night Shift

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Pay raise

Work Location: In person

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