Monitoring Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱250,000 - ₱450,000 per year

Job Summary

The Monitoring Analyst is responsible for providing 1st-level support for all alerts and

monitoring supported services globally, ensuring prompt, professional, and courteous

responses.

Key Functions:

  • Monitor network and systems health, investigate signals, and report findings using

monitoring software.

  • Conduct initial analysis, troubleshooting, escalation, and coordination of incidents

according to the defined escalation process.

  • Follow appropriate handover procedures for outstanding logged tickets.

  • Log, tag, track, and perform first-level fixes for servers, networks, and application

alerts in line with Service Level Agreements (SLAs) and established procedures.

  • Coordinate with internal IT groups (Infrastructure, Applications, etc.) to ensure SLA

compliance.

  • Adhere to the company's policies and procedures, including Information Security

standards.

Primary Technical Abilities

  1. Monitoring Specialist Task Proficiency

  2. Proficient in PC Operating Systems (Windows 98/XP/2000/7 and above).

  3. Skilled in Windows Server Operating Systems and Cloud platforms (Azure, AWS).

  4. Knowledgeable in Linux Operating Systems.

  5. Ability to monitor assigned tasks and generate scheduled global reports.

  6. Familiar with monitoring tools such as Nagios, AppDynamics, Elastic,

SolarWinds, and other similar systems.

  • Ability to research and utilize manuals, knowledge bases, and other resources.

  • Collaborates effectively with other Monitoring Support Specialists and IT

colleagues to resolve alerts and monitoring concerns.

  • Eager to learn and adapt to new situations and evolving technologies.

  • Competent in setting up alerts, navigation, and administration for monitoring

tools (Nagios, AppDynamics, Elastic, SolarWinds, etc.).

  1. Teamwork

  2. Willing to assist other Monitoring Support Specialists during unavailability or

emergencies to ensure service continuity.

  • Able to handover and document ongoing tasks for the next shift or team member.

Secondary Technical Abilities

  • Familiarity with ITIL framework.

  • Knowledge of ticketing tools.

Supplementary Information (Requirements)

Education

  • Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology, or related field.

Experience

  • Minimum 2 years experience in monitoring tasks or infrastructure support

(including problem tracking and incident management).

  • Advantage: Exposure to application, network environment, and software tool

setup, configuration, and maintenance.

  • Advantage: Experience in customer interaction.

Skills

  • Highly organized with the ability to prioritize tasks.

  • Strong interpersonal and team collaboration skills.

  • Able to explain technical functions in simple terms for non-technical users.

  • Strong verbal and written communication skills.

  • Capable of scheduling, organizing, and managing work assignments.

  • Proficient in computer operations: SQL Databases, Windows OS, Linux OS.

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