Service Delivery Specialist

3 days ago

Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Title: Service Delivery Specialist - SDS

Location: Alabang, Muntinlupa (3 times a week RTO -Hybrid)

Mode of Hiring: Contract (6 months Extendable)

Shift: Day

Primary Technical abilities:

Primary Technical abilities:


• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.


• Depth of experience on at least one of the areas in Infrastructure solution


• Experienced in managing or coordinating teams in a complex organization


• Knowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Back-up completeness, Recovery RTO/RPO, Infra Utilization improvement)


• Solid experience in ITIL processes mgmt (ITIL certified minimum)


• Solid experience in Services Management

Secondary Technical abilities:


• Project management skills


• Has worked in an multi-cultural environment


• Innovative methodologies such as Agile or DevOps


• CMMI experience

Behavior abilities:


• At least 10yrs experience in Infrastructure delivery or IT services delivery


• At least 5yrs experience in Services Delivery management


• Customer service oriented


• Leadership & entrepreneurship (owner-mindset)


• Ability to organize, to federate and coordinate


• Capacity to adapt with flexibility


• Convincing & influence


• Rigorous and organised


• Self-motivated, eager to learn and grow in the I.S. profession


• Team player must be able to work with people within and outside of the IT department.


• Excellent communication skills, verbal and written. English speaking mandatory


• Ability to analyze and synthesize situations


• Ability to Understand the business constraints


• Willing to do some traveling


• Dedication

Technical Environment:


• Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2)


• OS/Cloud Maintenance & Monitoring/Utilization/Capacity


• Back-up and Storage


• Disaster Recovery


• Network Layer – Switches, Firewalls, voip


• Ticket Management and Critical Incident Management

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