Digital Marketing

6 hours ago

Quezon City, National Capital Region, Philippines Genpact Services LLC Full time ₱40,000 - ₱100,000 per year

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Calling all digital marketing enthusiasts At Genpact, we seek a talented Digital Marketer with one year of experience to join our dynamic team. If you have a passion for digital and a knack for driving results, this is the perfect role for you.

In this role, you will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via email, chat, or phone call.

Responsibilities

• Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.

• Exemplify the brand.

• Respond to and resolve escalated customer inquiries in a timely and professional manner.

• Investigate complex customer issues and identify root causes.

• Work with other teams to develop and implement solutions to customer issues.

• Escalate critical issues to the appropriate team.

• Stay up to date on client's products and services, as well as industry best practices.

Qualifications we seek in you

Minimum Qualifications / Skills

• Education qualification: High School and above.

• Strong understanding of social media products and services

• Excellent customer service skills, including the ability to communicate effectively and empathize with customers.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills

• Ability to prioritize and manage multiple tasks simultaneously.

Preferred Qualifications/ Skills

• Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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