BPO Operations Manager
2 days ago
Job brief
We are looking for a professional Operations Manager to coordinate and oversee our organization's operations.
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.
Ultimately, we'll trust you to help us remain compliant, efficient, and profitable during the course of business.
Responsibilities
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization's processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train, and supervise staff
- Find ways to increase the quality of customer service
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