Branch Operations Head

WHO WE ARE?

At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a WINNING SPIRIT that thrives amid challenges, fully committed to the growth of the coffee industry. Our COLLABORATIVE nature allows us to engage with a diverse community—Farmers, Baristas, small business owners, and representatives from coffee chains—treating each individual with the respect and attentiveness they deserve, united by shared goals and values. Our commitment to SUSTAINABILITY makes us future-friendly, as we diligently practice environmentally responsible initiatives.

Above all, we take pride in being Equilibrium, a work environment where people can shine, speak up, and bring out the best in themselves and support one another like FAMILY.

Are you one of us? If you are, then JOIN US

We are HIRING:

Branch Operations Lead

JOB SUMMARY

Mainly responsible for overseeing the day to day operations of his/her respective Branch/Branches. The position is tasked to ensure that the Branch regularly meets its goals and objectives, as well as strategically growing the business in a way that meets the organizational aspirations and effectiveness.

JOB RESPONSIBILITIES

On Branch Operations

• Ensures smooth and efficient Branch operations, acts as the custodian of the Branch and liaises with the Regional Sales & Operations Manager and Head Office to enhance operational activities.
• Ensures internal controls, processes and procedures
• Escalates high level client concerns and reports on operational effectiveness to middle and top management
• Manages all members of the Branch to meet and exceed the annual sales target and provides outstanding customer service
• Directs all operational aspects including distribution operations, warehousing, credible inventory, customer service, people & culture, administration and finance with the over all objectives of the Branch
• Ensures effective and efficient inventory system with the Central Warehouse
• Ensures over all customer satisfaction and loyalty; collaborates with CSR Head Office for support and further strategies
• Developing forecasts, financial objectives, manpower complement and business plans
• Provides learning, growth, effective coaching and people management for the Branch Team
• Locates areas of improvement and proposes corrective actions that meet challenges and leverage growth opportunities
• Creates and regularly provides reports on the performance of all departments/sections
• Attends to all audit standards and regulatory/ compliance issues

On Sales Operations/Support

• Develops awareness on sales strategies and plans to support and increase Branch revenue and market share
• Co-analyzes data on sales performance, competitor activity and customer satisfaction to assist in the development of strategies for increasing sales volume
• Consistently meets and communicates with valued clients to discuss products, prices, customer service related needs, delivery schedules and other business issues
• Strongly establishes relationships with new clients to increase business potentials and opportunities for the company
• Stays abreast of competing markets and provides reports on market movement and penetration
• Collectively generates ideas and procedures with the team members to increase Branch sales performance
• Supports the formulation of relevant sales activities, collaborates on marketing initiatives and promotional campaign
• Creates reports on revenues, growth and profitability
• Ensures leveraging Branch sales office resources and administrative/ Talent support to achieve personal and team relate revenue goals
• Liaises with other Branches to share strategies

Required Experience & Credentials

• Bachelor's Degree in Business Management, Administration, Marketing or any related field
• Must at least have a 3-year successful experience as Branch Lead (officer level) preferably in the FMCG Industry
• Must have sufficient knowledge and inclination on Sales, Marketing, Finance and People Resources; on modern management techniques and best practices
• Must have excellent Operational Management skills

Qualifications/Skills

• Above average Leadership and People Resources Management Skills
• Strong Operational Management Skills
• Excellent Customer Service Skills
• Excellent Organizational Skills; Analytical Skills
• Creative Problem Solving; Decision-Making
• Excellent Presentation and Communication Skills
• Outstanding Financial Management Skills
• Strong Profitability Management Skills
• Excellent Process and Project Management
• Excellent Territory Management
• Excellent Time Management
• Above Average Industry and Product Knowledge
• Strong communication skills – verbal, written, listening and interaction
• Above average Resource Management Skills
• Proficiency in Microsoft Office including Outlook, Word, Excel and PowerPoint

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• On-site parking
• Promotion to permanent employee

Work Location: In person