Order Fulfillment Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

This is an exciting opportunity to lead a critical function at the heart of our commercial success. As the Order Fulfillment Lead, you will be the driving force ensuring that our life-saving diagnostic products reach our customers accurately and on time. Blending operational precision with strategic foresight, you will lead a dedicated team, manage key logistics partnerships, and collaborate across the business to build a resilient, customer-centric supply chain that directly supports our sales goals and enhances the patient journey.

What You Will Be Working On:

• Lead a High-Performing Team: Empower, coach, and develop a team of 2-3 members, fostering a culture of accountability and operational excellence.

• Drive Logistics Excellence: Oversee all daily outbound logistics, ensuring customer orders are processed seamlessly and we consistently meet our On-Time In-Full (OTIF) targets.

• Manage Key Partnerships: Act as the primary partner for our 3PL/4PL providers, conducting performance reviews and driving continuous service improvements.

• Align with Commercial Strategy: Collaborate closely with Sales and Marketing to support product launches and promotions, translating commercial priorities into flawless fulfillment plans.

• Enhance Customer Satisfaction: Serve as a key point of contact for customer service support and proactively address any logistics-related issues to improve the customer experience.

• Foster Cross-Functional Collaboration: Ensure smooth order execution by facilitating alignment between Planning, Finance, Commercial teams, and external partners.

• Champion Continuous Improvement: Identify and implement innovative process improvements that enhance efficiency and create cost-effective supply chain solutions.

• Uphold Compliance and Governance: Embody the Roche values of Integrity, Courage, and Passion, ensuring adherence to all healthcare compliance policies.

Who You Are:

You are a natural leader with proven experience influencing a team and managing a wide range of stakeholders, including senior management. You are an independent and resilient professional with the desire and ability to challenge the status quo.

You have:

• A Bachelor's Degree, preferably in Industrial Engineering, Supply Chain Management, or a related field

• A minimum of 5 years of proven experience in a Supply Chain role or equivalent within a multinational corporation, ideally in the Medical Device, Life Sciences, or FMCG industry

• Deep knowledge of fulfillment and distribution warehouse management

• Excellent customer service orientation, with strong collaboration and negotiation skills

• Proficiency with SAP, particularly the SD and MM modules

• Ability to communicate fluently and effectively in English.

This role is only open to candidates that have full eligibility to live and work in the Philippines.

We do not accept any unsolicited resumes or enquiries from recruitment agencies as Roche has a dedicated in house Talent Acquisition team.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.