fulfillment specialist

1 week ago

Taguig, National Capital Region, Philippines Metrobank Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Fulfillment Specialist

Job Summary

  • This position is responsible for attending to all consumer lending customers' post-booking needs and ensuring that necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the regulatory and Bank policies.

Specific Duties & Responsibilities

  • Coordinates with customers and liaises with various units of the Bank to bring requests to closure and issues to resolution within the agreed and acceptable turn-around time.
  • Prepares Inter-Officer Letter (IOL) / Offering Ticket (OT) based on customer's request with formal recommendation.
  • Renders decision on specific requests based on the approved delegated authority.
  • Provides effective solutions on complex problems involving existing customers.
  • Regularly reports performance quality to management / concerned units.

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Consumer Lending Operations Group / After Sales Fulfillment Department

Location:  The Shops, BGC Taguig

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