Sales Order Specialist

4 days ago

Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱1,200,000 - ₱2,400,000 per year

The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may included implementation of Service Level Agreement).

The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.

Job Responsibilities:

  • Handle order processing for select products, ensuring timely and accurate fulfillment, and call out any delays as needed.
  • Maintain quality and efficiency standards, and handle internal customer queries expertly.
  • Collaborate with team members to meet customer requirements and attend team meetings.
  • Responsible for online maintenance, subscription lapsing, and access issues, and support billing team with invoice validation.
  • Creation and modification of customer master data
  • Meet agreed volume, service and quality targets

Qualifications:

  • 1-2 years of significant work experience
  • Graduate/post-graduate in related field such as Commerce or Accounting. Experience candidates should have prior OMS experience.

Required Skills:

  • Strong data interpretation abilities
  • Proven understanding of computer systems; familiarity with SAP, Salesforce, CPQ, and Siebel is advantage.
  • Outstanding focus on accuracy, thoroughness, and value in tasks, ensuring an excellent customer experience.
  • Ability to work independently on various activities, demonstrating effective prioritization and critical issue resolution skills.
  • Ability to prioritize tasks, maintain attention to detail, and meet deadlines while balancing multiple tasks concurrently.
  • High curiosity for learning and encouraging effective partnerships
  • Excellent written and verbal communication skills
  • 1-2 years Customer Service / Order-To-Cash background
  • Willingness to work in AMERS/US shift.

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