Customer Success Specialist

2 hours ago

San Pedro, Calabarzon, Philippines SolutionCX Full time ₱900,000 - ₱1,200,000 per year

The Customer Success Specialist plays a key role in maintaining and enhancing client relationships by ensuring they derive maximum value from our products and services. This position requires providing expert guidance and support, addressing customer needs promptly, and fostering long-term partnerships that contribute to customer satisfaction and retention.

Requirements

Qualifications:

  • Excellent communication skills
  • Proven experience handling both inbound and outbound calls
  • Skilled in appointment setting, calendar and email management
  • Experience with basic administrative tasks
  • A customer-focused mindset with strong problem-solving and relationship-building abilities
  • Willing to start Immediately

Benefits

Benefits:

  • Hybrid work setup with twice-a-month work-from-office (RTO) days
  • Competitive salary and benefits with a healthy work-life balance
  • A fun, professional, and supportive working environment
  • An open and honest culture where everyone is valued, trusted, and empowered
  • 13th-month pay bonus
  • HMO coverage upon regularization — including ₱150,000 maximum benefit limit per illness, private room accommodations, dental, life, and accident insurance
  • Paid leaves
  • Free-flowing coffee and hot chocolate to keep you energized
  • Company events and employee engagement activities
  • Opportunities for professional growth and development
  • Cozy pantry and entertainment area to relax and recharge
  • Convenient office location in San Pedro City, Laguna

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