Monitoring Specialist

2 weeks ago


San Pedro, Calabarzon, Philippines SolutionCX Full time ₱400,000 - ₱600,000 per year

This is a remote position.

Duties/ Responsibilities:

  • Manage and oversee the monitoring portals.
  • Utilize computerized systems to track and analyze systems
  • Provide communications such as emailing or calling contractors for onsite visits as well as being able to RMA any equipment
  • Utilize Google Suite, Microsoft and other software to assist with office tasks
  • Act as solar systems monitor for all company clients and be able to walk them through their portal when they receive PTO
  • Provide and analyze generated reports to recognize monitoring system errors and be able to troubleshoot remotely if possible

Requirements
Customer Service (Inbound/Outbound):

Handling inquiries, providing support, and managing customer interactions professionally.

Energy and/or Solar Industry: Any prior exposure or knowledge in these fields is a strong plus.

Microsoft Office: Comfortable with Word, Excel, and Outlook for daily tasks and reporting.

Monitoring & Troubleshooting: Ability to identify issues, troubleshoot effectively, and escalate when needed.

Please note that the Customer Service and Microsoft Office experience is a MUST HAVE.


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