Customer Service Representative

2 hours ago

Paranaque City, Calabarzon, Philippines PACIFLYER TRAVEL AND TOURS Full time ₱180,000 - ₱360,000 per year

Job Description

We are seeking a Travel Associate / Chat Support who will assist clients with travel inquiries, quotations, and bookings through Facebook, Instagram, email, and WhatsApp.

This role is ideal for individuals who love travel, enjoy helping people, and communicate well through chat.

Responsibilities

  • Respond promptly and professionally to client inquiries via chat and email
  • Prepare quotations and assist in booking tours, hotels, and flights
  • Coordinate with the Managing Director and Admins for follow-ups and payments
  • Maintain client records and booking trackers
  • Provide after-sales support to ensure client satisfaction
  • Post and update travel promotions across company platforms and pages

Qualifications

  • Excellent written English and conversational Tagalog
  • Experience in chat support, customer service, or the travel industry (preferred but not required)
  • Computer literate; familiar with Facebook Pages, Instagram, WhatsApp, and Gmail
  • Organized, reliable, and able to work with minimal supervision
  • Must be responsive and available during assigned hours
  • Students, undergraduates, or fresh graduates of Tourism, Hospitality Management, or HRM are highly encouraged to apply
  • Passion for travel and learning about Japan is a plus

Work Setup & Schedule

  • On-site or Remote (Parañaque-based preferred for hybrid setup)
  • Flexible schedule (with possible weekend rotation)
  • Training provided

Compensation & Benefits

  • Competitive base pay (depending on experience)
  • Commission or incentive for confirmed bookings
  • Training and career growth in the travel industry
  • Chance to travel and join familiarization tours
  • Friendly and collaborative work environment

How to Apply

Please send your updated résumé and a short self-introduction to:

Email:

Contact:

You may also apply directly through Indeed.

Job Types: Full-time, Part-time, Permanent, OJT (On the job training), Fresh graduate

Contract length: 6 months

Pay: From Php699.00 per day

Expected hours: 48 per week

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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