Casino Manager

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

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Job Overview

The Casino Manager will oversee all casino product verticals (Casino, Live Casino, Fishing, Crash, Bingo), ensuring operational excellence, technical efficiency, and revenue growth. This role requires a blend of technical expertise to manage casino systems and a commercial focus to drive profitability and customer engagement across online and/or physical casino operations.

Key Responsibilities

Technical (Inward-Focused)

• Vendor Management: Collaborate with gaming software providers and technical vendors to ensure system integrations, updates, and maintenance align with business needs.
• Compliance & Security: Ensure all casino operations comply with local and international gaming regulations, including RNG certification, data protection, and anti-money laundering protocols.
• Performance Monitoring: Utilise analytics tools to monitor game performance, player behaviour, and system efficiency, identifying areas for technical improvements.
• Team Leadership: Guide cross-departmental teams and external partners on best practices for technical and operational casino management, ensuring alignment with industry standards and business objectives.
• Troubleshooting: Oversee rapid resolution of technical issues to minimise downtime and maintain a high-quality player experience. Commercial (Revenue Growth)
• Revenue Strategy: Develop and implement strategies to maximise revenue across casino verticals, including slots, table games, poker, and live dealer offerings.
• Player Acquisition & Retention: Collaborate with marketing teams to design promotions, loyalty programs, and campaigns to attract and retain players.
• Product Optimisation: Analyse market trends and player preferences to introduce new games, features, or verticals that enhance revenue potential.
• Financial Performance: Monitor KPIs such as Gross Gaming Revenue (GGR), player lifetime value, and churn rates, setting targets to drive profitability.
• Cross-Functional Collaboration: Work with operations, finance, marketing, and customer support teams to align casino operations with broader business objectives.
• Market Competitiveness: Stay informed on industry trends and competitor offerings to ensure the casino remains innovative and competitive.

Qualifications & Skills

• Experience: Minimum of 5 years in casino management or a related gaming industry role, with at least 3 years in a technical or operational leadership position.
• Technical Expertise: Strong understanding of casino management systems, gaming software, and regulatory compliance frameworks.
• Commercial Acumen: Proven track record of driving revenue growth in a casino or gaming environment, with experience in player acquisition and retention strategies.
• Analytical Skills: Proficient in data analysis and reporting tools to monitor performance metrics and make data-driven decisions.
• Leadership: Excellent leadership and communication skills to manage cross-functional teams and foster a collaborative environment.
• Regulatory Knowledge: In-depth knowledge of gaming regulations, licensing requirements, and responsible gambling practices.
• Education: A bachelor's degree in Business, IT, or a related field; an MBA or technical certifications (e.g., in gaming compliance or software) are a plus.

Key Competencies

• Strategic thinking and problem-solving
• Attention to detail and operational efficiency
• Customer-centric mindset with a focus on player experience
• Ability to balance technical and commercial priorities
• Adaptability to a fast-paced, regulated industry