Casino Operation Specialist

5 hours ago

Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱104,000 - ₱130,878 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:

Main Duties and Responsibilities

1.
Platform Monitoring:
Monitor the online casino lobby and platform to ensure all games, payment systems, and user interfaces operate smoothly and without interruptions.

2.
Player Support:
Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining high levels of player satisfaction.

3.
Compliance and Security:
Ensure all operations comply with relevant gaming regulations, licensing requirements, and data protection laws (e.g., PAGCOR).

4.
Performance Analysis:
Analyze platform performance metrics, including player activity, game performance, and transaction success rates, to identify trends and areas for improvement.

5.
Game Management:
Collaborate with game providers to ensure new games are integrated correctly and existing games perform optimally.

6.
Fraud Prevention:
Monitor for suspicious activity, including potential fraud or cheating, and coordinate with the fraud prevention team to mitigate risks.

7.
Reporting:
Generate regular reports on operational performance, player engagement, and system uptime for senior management.

  1. Collaboration: Work closely with marketing, IT, and customer support teams to implement promotions, troubleshoot technical issues, and enhance the user experience."

Qualifications

  • Experience:
    Minimum of 3 years in online casino management for a tier 1 Operator.
  • Technical Expertise:
    Strong understanding of casino management systems, gaming software, and regulatory compliance frameworks.
  • Analytical Skills:
    Proficient in data analysis and reporting tools to monitor performance metrics and make data-driven decisions. \
  • Regulatory Knowledge
    : In-depth knowledge of gaming regulations, licensing requirements, and responsible gambling practices.
  • Education:
    A bachelor's degree in Marketing, Business, IT, or a related field."

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