Casino Operation Specialist

5 days ago

Taguig, National Capital Region, Philippines Escribano Escrivá Clínica Dental Full time ₱900,000 - ₱1,200,000 per year

Main responsibilities

  • Platform Monitoring: Monitor online casino lobbies and platforms to ensure that all games, payment systems and User Interfaces run smoothly and without interruption.
  • Player Services: Handles escalated customer inquiries and complaints, ensures timely resolution and maintains a high level of player satisfaction.
  • Compliance & Security: Ensure all operations comply with relevant gaming regulations, licensing requirements and data protection laws (e.g. PAGCOR).
  • Performance Analysis: Analyze platform operational metrics, including player activity level, game performance, and transaction success rate, identify trends and areas for improvement.
  • Game management: Work with game vendors to ensure new games are properly integrated and existing games maintain optimum performance.
  • Fraud Prevention: Monitor for suspicious activity, including potential fraud or cheating, and coordinate with the fraud prevention team to mitigate risk.
  • Report Analysis: Regularly generate reports on operational performance, player engagement, and system uptime for senior management.
  • XFN collaboration: Work closely with marketing, IT and customer support teams to execute promotions, troubleshoot technical issues and optimize the User Experience.

Qualifications and Skills:

  • Experience: At least 3 years of experience in online casino operation and management.
  • Technical expertise: Deep understanding of casino management systems, gaming platform software and regulatory compliance frameworks.
  • Analytical skills: Proficient in using Data Analysis and reporting tools to monitor performance metrics and make data-driven decisions.
  • Regulatory Knowledge: A deep understanding of gaming regulations, licensing requirements and responsible gaming practices.
  • Education: Bachelor's degree in marketing, business, information technology or related field.
  • Language Background: English is the main language of communication

Core competencies

  • Strategic thinking and problem-solving skills
  • Attention to Detail and Operational Efficiency
  • Customer-oriented thinking centered on player experience
  • Ability to balance technical and business priorities
  • Ability to adapt to fast-paced, regulated industries

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