Casino Operation Supervisor

3 days ago

Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities:

Deployment of Betting Shops:

Plan and manage the rollout of our technology into physical betting shops(e.g., betting terminals, digital displays, and network infrastructure).

Coordinate with vendors, contractors, and internal teams to ensure timely and cost-effective deployment of retail locations.

Operational Management:

Develop and implement standard operating procedures (SOPs) for betting shop operations, including staff training, customer service protocols, and cash handling processes.

Monitor daily operations across all retail locations to ensure consistent performance, uptime of betting systems, and adherence to responsible gaming standards.

Manage inventory, maintenance, and troubleshooting of hardware and software in betting shops, resolving issues promptly to minimize downtime.

Team Leadership and Training:

Recruit, train, and manage operational and customer-facing staff.

Foster a culture of accountability, customer focus, and compliance within the retail team.

Conduct regular performance reviews and provide ongoing training on technology updates, betting processes, and regulatory requirements.

Regulatory and Compliance Oversight:

Ensure all betting shops comply with PAGCOR and other relevant regulatory requirements, including licensing, reporting, and responsible gaming practices.

Maintain accurate records for audits, including transaction logs, system version numbers, and compliance documentation.

Performance Monitoring and Reporting:

Track key performance indicators (KPIs) such as store revenue, customer footfall, betting volume, and system uptime.

Analyze operational data to identify trends, optimize processes, and improve customer satisfaction.

Prepare and present regular reports to senior management on retail performance, challenges, and growth opportunities.

Qualifications & Skills:

Minimum 5 years of experience in retail operations, store management, or technology deployment, preferably in iGaming, sports betting, or a related industry.

Proven track record of managing physical retail locations, including setup, staffing, and operational oversight.

Strong understanding of sports betting systems, including betting terminals, odds display, and transaction processing.

Familiarity with PAGCOR regulations and compliance requirements for land-based gaming operations.

Experience with technology integration, including hardware installation, software troubleshooting, and network management.

Excellent leadership and communication skills, with the ability to manage teams and coordinate with cross-functional stakeholders.

Analytical mindset with proficiency in data analysis tools (e.g., Excel, BI platforms) and operational reporting.

Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Key Competencies

Strategic thinking and problem-solving.

Attention to detail and operational efficiency.

Customer-centric mindset with a focus on player experience.

Ability to balance technical and commercial priorities.

Adaptability to a fast-paced, regulated industry.

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