Process Analyst

2 days ago

Pasig, National Capital Region, Philippines Indra Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Key Responsibilities

Process Design & Documentation

  • Design, evaluate, and document current and future-state processes, policies, and procedures using standard methodologies (e.g., BPMN, swimlanes, RACI).

  • Ensure process documentation is clear, accurate, and aligned with organizational objectives, regulatory requirements, and industry best practices (e.g., eTOM).

Analysis & Alignment

  • Assess process dependencies across people, processes, systems, tools, and organizational structures.

  • Identify process gaps, risks, and improvement opportunities; recommend solutions for efficiency and simplification.

  • Monitor alignment of process designs with enabling systems/tools and flag potential customization needs.

Stakeholder Engagement

  • Collaborate with business, IT, and functional teams to validate requirements and secure alignment on processes.

  • Facilitate workshops, scenario-based walkthroughs, and trainings to help users understand and adopt new processes.

  • Prepare and deliver reports and presentations to leadership and working teams.

PMO Support

  • Work with the TOM WS Lead and PMO team to ensure deliverables are tracked, dependencies are managed, and timelines are met.

Qualifications

  • Bachelor's degree in Information Systems, Industrial Engineering, or related field.

  • At least 4 years of relevant experience in process analysis, business analysis, or process management.

  • Strong background in process documentation, design, and policy/procedure development.

  • Knowledge of telecommunications operations (ISP/OSP, BSS/OSS, commercial operations, etc.).

  • Familiarity with frameworks such as eTOM, BPM.

  • Strong communication and presentation skills, with ability to simplify complex concepts.

  • Excellent stakeholder management, facilitation, and collaboration skills.

  • Strong critical and analytical thinking with structured problem-solving ability.

  • Proficiency in process documentation tools (e.g., Visio, Lucidchart).

Preferred Skills

  • Experience in PMO or transformation programs within telecom.

  • Exposure to Target Operating Model (TOM) or organizational design work.

  • Understanding of telecom network and infrastructure concepts and processes.

  • Understanding of change management principles and process adoption strategies.

  • Ability to lead discussions, align cross-functional teams, and deliver structured, professional outputs.

  • Strong writing skills for developing clear deliverables.

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