
Process Analyst
7 days ago
Job Summary
The Process Analyst for a transformation program for Telco & Media will be responsible for evaluating, designing, documenting, and enhancing business processes to support the delivery of a new target operating model. This role requires strong analytical skills, effective communication, and the ability to collaborate with diverse stakeholders across business and IT.
Key Responsibilities
- Process Design & Documentation
- Design, evaluate, and document current and future-state processes, policies, and procedures using standard methodologies (e.g., BPMN, swimlanes, RACI).
- Ensure process documentation is clear, accurate, and aligned with organizational objectives, regulatory requirements, and industry best practices (e.g., eTOM).
- Analysis & Alignment
- Assess process dependencies across people, processes, systems, tools, and organizational structures.
- Identify process gaps, risks, and improvement opportunities; recommend solutions for efficiency and simplification.
- Monitor alignment of process designs with enabling systems/tools and flag potential customization needs.
- Stakeholder Engagement
- Collaborate with business, IT, and functional teams to validate requirements and secure alignment on processes.
- Facilitate workshops, scenario-based walkthroughs, and trainings to help users understand and adopt new processes.
- Prepare and deliver reports and presentations to leadership and working teams.
- PMO Support
- Work with the TOM WS Lead and PMO team to ensure deliverables are tracked, dependencies are managed, and timelines are met.
Qualifications
- Bachelor's degree in Information Systems, Industrial Engineering, or related field.
- At least 4 years of relevant experience in process analysis, business analysis, or process management.
- Strong background in process documentation, design, and policy/procedure development.
- Knowledge of telecommunications operations (ISP/OSP, BSS/OSS, commercial operations, etc.).
- Familiarity with frameworks such as eTOM, BPM.
- Strong communication and presentation skills, with ability to simplify complex concepts.
- Excellent stakeholder management, facilitation, and collaboration skills.
- Strong critical and analytical thinking with structured problem-solving ability.
- Proficiency in process documentation tools (e.g., Visio, Lucidchart).
Preferred Skills
- Experience in PMO or transformation programs within telecom.
- Exposure to Target Operating Model (TOM) or organizational design work.
- Understanding of telecom network and infrastructure concepts and processes.
- Understanding of change management principles and process adoption strategies.
- Ability to lead discussions, align cross-functional teams, and deliver structured, professional outputs.
- Strong writing skills for developing clear deliverables.
Job Types: Full-time, Permanent
Pay: Php50, Php75,000.00 per month
Work Location: Hybrid remote in Pasig
-
Financial Analyst-General Ledger
2 days ago
Pasig, National Capital Region, Philippines Canon Business Process Services Full time ₱900,000 - ₱1,200,000 per yearOverview:The General Ledger (GL) Financial Analyst is a dynamic role requiring an individual who is capable of driving efficiency through continuous process improvement, while working in a complex, matrix environment and managing competing priorities. The GL Finance Analyst requires the ability to interact with individuals at various levels of the...
-
Pricing Analyst
4 days ago
Pasig, National Capital Region, Philippines Canon Business Process Services Full time ₱900,000 - ₱1,200,000 per yearThePricing Analyst IIwill work on strategic and competitive pricing analysis for business opportunities while ensuring standardized and approved methodologies are utilized. The position will have strong interaction with Sales and Operations Departments.Interfaces with Sales and Operations to develop pricing for submission to client.Participate in strategy...
-
business process analyst
4 days ago
Pasig, National Capital Region, Philippines Remax International, Inc Full time ₱900,000 - ₱1,200,000 per yearAs a Business Analyst, you will collaborate with cross-functional teams to analyze business processes, identify areas for improvement, and drive operational efficiency. Your expertise in industrial engineering or management engineering will be crucial in optimizing our operations and achieving business goals.ResponsibilitiesProcess Analysis: Evaluate...
-
Pricing Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Canon Business Process Services Full timeOverviewThe Pricing Analyst II will work on strategic and competitive pricing analysis for business opportunities while ensuring standardized and approved methodologies are utilized. The position will have strong interaction with Sales and Operations Departments.ResponsibilitiesInterfaces with Sales and Operations to develop pricing for submission to...
-
Process Expert
4 weeks ago
Pasig, National Capital Region, Philippines A.P. Moller - Maersk Full timeOverviewJoin to apply for the Process Expert - Bilingual role at A.P. Moller - Maersk.Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we redefine the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We...
-
Data Analyst
4 days ago
Pasig, National Capital Region, Philippines enablesGROUP Full time $60,000 - $80,000 per yearABOUT THE ROLEWe are seeking a highly capable and commercially astute Business Analyst to bridge the gap between operational business needs and technical solutions. Reporting to the Head of Business Systems and working closely with operations, finance, and IT teams, you will play a central role in eliciting and translating business requirements into...
-
QA Analyst
4 days ago
Pasig, National Capital Region, Philippines MySuki Full time ₱900,000 - ₱1,200,000 per yearJob Title: QA AnalystJob Type: Full-timeJob Location: Ortigas, PasigWork Arrangement: Hybrid (Onsite: MW WFH: TTHF)Company Overview:At MySuki, Inc, we're not just a company – we're a dynamic force, constantly evolving and expanding. We're on the lookout for an enthusiastic and adept QA Analyst who shares our drive for excellence. If you're ready to make...
-
Business Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Xurpas Enterprise, Inc Full timeBusiness Analyst (exp. in electric sector)Job Highlightslaptop to be providedResponsibilitiesAssist in gathering and documenting business requirements from stakeholders.Analyze business data to identify trends, patterns, and areas for improvement.Create and maintain detailed documentation, including business requirements, process maps, and user...
-
Business Analyst
7 days ago
Pasig, National Capital Region, Philippines Lennor Group Full time ₱30,000 - ₱60,000 per yearOur brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with aleading company in the energy provider industryin their search for aBusiness Analystbased inOrtigas.Salary Range: up to ₱60,000Work Setup: OnsiteShift Schedule: Day ShiftLocation: Ortigas CityYour ResponsibilitiesThe...
-
Data Analyst
4 days ago
Pasig, National Capital Region, Philippines 2X Full time ₱1,200,000 - ₱2,400,000 per yearJoin Our Data Analytics Talent PoolAre you passionate aboutdata, marketing, and turning insights into impact?We're building apipeline of Data Analysts and Senior Data Analyststo join our growing Analytics team. This is your chance to work onB2B marketing analytics, campaign optimization, and data-driven strategiesthat shape global business outcomes.Whether...