Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This Opportunity
This job posting is being used to collect and evaluate your profile as an aspiring candidate in our upcoming Hiring Requirements.
Only those who were phone screened by the Talent Acquisition Team on this job posting will be invited to our recruitment hub.

• PROCESS EXPERT - FRENCH

Key Responsibilities:

• Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPI's).
• Adheres to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Responds to all inquiries in a timely and accurate manner (thru email) and escalate difficulties as defined in SOPs/IOPs.
• Has responsibility for improving the standard procedures while processing export/import documents with a keen eye on meeting the end customer's requirements.
• Is empowered to suggest changes to the Operating processes based on experience.

Qualifications:

• Willing to work in mid-shift schedule and hybrid set-up.
• With at least 1 year experience – in Customer Service, BPO, Shipping Industry for Voice and Non-voice.
• Can communicate in both English and French.
• Knowledgeable with basic Excel, Salesforce (case management style)
• High analytical skills, ownership and multi-tasking
• PROCESS EXPERT - SPANISH

Key Responsibilities:

• Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPI's).
• Adheres to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Responds to all inquiries in a timely and accurate manner (thru email) and escalate difficulties as defined in SOPs/IOPs.
• Has responsibility for improving the standard procedures while processing export/import documents with a keen eye on meeting the end customer's requirements.
• Is empowered to suggest changes to the Operating processes based on experience.

Qualifications:

• Willing to work in mid-shift schedule and hybrid set-up.
• With at least 1 year experience – in Customer Service, BPO, Shipping Industry for Voice and Non-voice.
• Can communicate in both English and Spanish.
• Knowledgeable with basic Excel, Salesforce (case management style)
• High analytical skills, ownership and multi-tasking
• SENIOR COLLECTOR SPECIALIST - PORTUGUESE

Key responsibilities:

• Initiates and receives business to business collection calls.
• Reviews open invoices to understand why they are not yet paid and do necessary steps in order to be settle at the earliest possible.
• Advise customers of necessary actions and strategies for debt repayment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Manages assigned portfolio through relationship building (internal & external) and the by applying ability to innovatively problem solving.
• Works hand in hand with Credit Analyst, Collection Analyst and Sales in terms of new application, renewal, and revocation of credit facility.
• Communicates collection results / issues with Team Lead or Collection Manager
• Participates in conference calls with Sales Team and Customers.
• Log transaction in AR tool with the use of SAP and other legacy system to perform collections.

Qualifications:

• Bachelor's degree in any business-related courses
• At least 2 years' experience in direct contact with customer (C. Service or Collections)
• With excellent negotiation skills and a win-win attitude
• Highly developed communication skills both verbal and written (English & Portuguese).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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