Admissions Support Officer

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. It is an exciting and dynamic global organization with staff located around the world. Our head office and campus are based in Perth and campuses in Melbourne and Brisbane. We have a growing team of contractors working remotely in the Philippines.

WHO YOU ARE

We are seeking a motivated and customer-focused individual to join our team in a role that combines admissions support with general student services. A positive 'Can Do' attitude is essential, along with strong communication skills and attention to detail.

Key responsibilities include:

• Following up on course enquiries via phone and email
• Supporting the admissions process from initial enquiry through to enrolment

You'll be working with a diverse student cohort, so cultural awareness and patience are important. Experience in sales, customer service, or a similar admissions role will be highly regarded. Familiarity with CRICOS, Higher Education, or the Vocational sector in Australia is a plus, but not essential.

You should be confident using Microsoft Office and able to learn new systems quickly. The ability to work independently and as part of a team, manage multiple tasks, and adapt to changing priorities is key to success in this role.

Key responsibilities include:

• Managing inbound and outbound admissions calls
• Following up applications and guiding applicants/agents through the admissions processes
• Maintaining accurate records in the Student Management system
• Performing general administrative and admissions-related tasks as required
• Other ad-hoc tasks

Essential Criteria:

• Positive attitude and strong desire to provide outstanding customer service;
• Aptitude for being on the 'front line' of customer service with a strong customer focus;
• Clear, confident speaking voice;
• Excellent attention to detail;
• Good written communication skills;
• A strong desire to help potential students with accurate information and advice;
• Confident user of email software, Microsoft Office programs and
• Able to carry out fast and accurate data entry.

DESIRABLE CRITERIA:

• Experience in a similar sales/customer service role;
• Experience in an admissions role;
• Vocational and/or Higher Education background.

THE CANDIDATE:

• Will be employed on a contract for service basis (40 hrs per week)
• Will need to work from home;

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes.

Why work for EIT?

• High job security. EIT has continued to grow significantly.
• Friendly, supportive and innovative workplace culture.
• Opportunity to make a significant difference in the lives of EIT students located in over 120 countries around the world.

Job Types: Full-time, contract

Salary: Php400.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Pay: Php Php400.00 per hour

Benefits:

• Work from home

Application Question(s):

• Have you previously worked in an admissions, enrolment, or student support role?If yes, please describe your role, key responsibilities, and the systems you used (e.g., CRM, Student Management System )
• Do you have knowledge of the CRICOS/Higher Education and/or Vocational sectors in Australia?
• Experience with admission and assessments, including GS assessments and GTE/GSO ? kindly highlight

Experience:

• Customer service/ Admin (HE OR VET) : 2 years (Required)

Work Location: Remote