Customer Desk Support

2 days ago

Davao City, Davao, Philippines Perulatus Full time $4,000 - $6,000 per year

Join our Philippine Business Unit as a Customer Desk Ticket Support specialist in Davao City. You'll be the first point of contact for customer inquiries, ensuring fast, accurate, and professional ticket resolution. This role also involves enhancing our service operations by helping train and optimize bots/AI tools — experience in this area is a plus.

Responsibilities


• Handle customer desk tickets, inquiries, and feedback with accuracy and professionalism


• Process insurance applications and maintain documentation


• Provide product, service, and promotion information to customers


• Resolve complaints and issues with empathy and efficiency


• Collaborate with team members to improve customer service operations


• Use and maintain CRM systems to track progress and provide reports


• Assist in training and optimizing bots/AI tools to enhance customer support

Qualifications


•
Must be based in Davao City, with own laptop, webcam, and stable internet


• 2–3 years of customer service, helpdesk, or related experience


• Strong written and verbal communication skills (English & Filipino)


• Positive energy, collaborative attitude, and willingness to learn


• Detail-oriented with strong organizational skills


• Proficiency in Microsoft Office; experience with CRM/ticketing systems a plus


• Experience with bot/AI tool training is an advantage


• Willing to work full-time and attend quarterly team events

Perks & Benefits


• Permanent full-time work with long-term career growth opportunities, including bonuses


• Flexible working hours with a work-from-home setup


• Paid overtime work


• HMO coverage


• Paid leaves including vacation, sick, and maternal/paternal leaves


• Follows Philippine Standard Time and Philippine holiday schedule


• Onsite team events


• Christmas vacation

About Us

Perulatus GmbH is a Germany-based company offering digital solutions for long-term care. We manage the entire process—from applications to approvals and delivery—making it seamless, secure, and stress-free for clients.

HOW TO APPLY? Follow the instructions below carefully.

  1. Send your CV to with the subject:
    I Want to Work for Perulatus GmbH – Customer Service Specialist
  2. Take this IQ Test:
  3. Attach a screenshot of your IQ Test result and your internet speed test
  4. Include 2–3 sentences on why you want this position and why you're a great fit

  • Front Desk Associate

    2 days ago

    Davao City, Davao, Philippines JJK Realty & Commercial Corp. Full time $40,000 - $60,000 per year

    The Front Desk Associate serves as the first point of contact for guests, clients, or visitors. This role is responsible for managing front desk operations, answering inquiries, and ensuring a welcoming and professional environment. The ideal candidate is friendly, organized, and able to handle multiple tasks efficiently.Key Responsibilities:Greet and...

  • Urgent: IT Service Desk Team Lead

    2 days ago

    Davao City, Davao, Philippines Teleperformance Full time ₱600,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join Teleperformance as an IT Service Desk Team Lead based in Davao. As the IT Service Desk Team Lead, you will be responsible for leading a team of IT support specialists to deliver high-quality IT services and support to our clients. This is a full-time role.What you'll be doingManage and lead a team of IT...

  • Customer Service Representative

    5 days ago

    Davao City, Davao, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Customer Experience ExpertWe are seeking a highly skilled Customer Experience Expert to join our team. This individual will be responsible for providing exceptional customer service and support via various communication channels.The ideal candidate will have excellent written and verbal communication skills, as well as experience working in a remote...

  • Help Desk Support Specialist

    6 days ago

    Davao City, Davao, Philippines beBeeService Full time ₱250,000 - ₱450,000

    Job OverviewAs a key member of our customer service team, you will play a pivotal role in delivering exceptional support to our customers. Your primary responsibility will be to manage various customer issues, including billing and collections support, client inquiries, and product support.Customer service representatives interact with customers to handle...

  • Technical Support Representative

    2 days ago

    Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱600,000 - ₱1,200,000 per year

    We are looking for a Technical Support Representative to provide assistance to customers using our e-commerce platforms. In this role, you will help customers via phone, email, and chat, ensuring smooth and trouble-free use of our online ordering systems and services.You will serve as the first point of contact for technical issues, helping to identify,...

  • Customer Support

    7 days ago

    Davao City, Davao, Philippines Remote VA Full time

    About the RoleWe're looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.Key ResponsibilitiesProcess refunds...

  • Front Desk/Concierge in a High End Mall

    2 days ago

    Davao City, Davao, Philippines TahjNsdmm Management Services Inc. Full time ₱192,000 per year

    JOB QUALIFICATIONSBachelor's Degree holder in Hospitality Management, Tourism, Mass Communications, Sports Science, Physical Education, Certified Gym Instructor, or any equivalent)Experience or OJT in the front desk officePersonable and projects a professional imageMature, Highly trainable, Well- manneredExcellent communication and interpersonal skillsCan...

  • IT Support Engineer, APAC

    4 weeks ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time

    Provide first-level technical support to end-users via phone, email, or in-person.Diagnose and troubleshoot hardware, software, and network issues.Collaborate with other IT teams to escalate and resolve complex issues.Install and configure software applications and updates.Assist in the documentation of IT processes and procedures.Maintain an inventory of IT...

  • Customer Support Specialist

    2 days ago

    Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

    Role Description:We're seeking a talented and compassionate customer support specialist to join our team. As a remote customer support agent, you'll be responsible for providing exceptional service to our clients via chat, email, or phone.You will handle inquiries related to product information, order tracking, returns, and account concerns. You'll also...

  • Customer Experience Specialist

    5 days ago

    Davao City, Davao, Philippines TalentPop App Full time

    OverviewCustomer Experience Specialist (E-commerce & Support Platforms) - RemoteAt TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience.What You'll DoYou'll be on the front...