IT Support Engineer, APAC

3 weeks ago

Davao City, Davao, Philippines Bachy Soletanche Singapore Full time
  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Install and configure software applications and updates.
  • Assist in the documentation of IT processes and procedures.
  • Maintain an inventory of IT equipment and ensure proper asset tracking.
  • Collaborate with vendors for hardware and software procurement.
  • Conduct periodic system audits and ensure security compliance.
  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Assist in the maintenance and administration of IT infrastructure.
  • Support employee on/off boarding process and user training on IT related topics
  • Maintain accurate records of support requests and resolutions.
  • Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
  • Stay updated on the latest technology trends and advancements.

Report discriminatory job ad to TAFEP

Roles & Responsibilities

Responsibilities
  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Install and configure software applications and updates.
  • Assist in the documentation of IT processes and procedures.
  • Maintain an inventory of IT equipment and ensure proper asset tracking.
  • Collaborate with vendors for hardware and software procurement.
  • Conduct periodic system audits and ensure security compliance.
  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Assist in the maintenance and administration of IT infrastructure.
  • Support employee on/off boarding process and user training on IT related topics
  • Maintain accurate records of support requests and resolutions.
  • Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
  • Stay updated on the latest technology trends and advancements.

Required Qualifications / Experience
  • Minimum 5 years of proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts and protocols.
  • Advanced understanding of networking concepts, protocols, and security practices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
  • Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
  • Strong customer service and communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Bachelor's degree in Computer Science or related field is preferred.
  • Proven experience in managing EUS IT projects from conception to completion.
  • Familiarity with cloud computing platforms and services.
  • Demonstrated ability to develop and implement IT security policies and practices.
  • Experience with IT service management tools and processes.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesConstruction
#J-18808-Ljbffr

  • Sales Support Engineer, Asia

    4 weeks ago

    Davao City, Davao, Philippines BSO Full time

    BSO is the global leading provider on low latency and high availability network for the global finance community. Clients include global Tier-1 banks, traders, and Fintech solution providers.RoleSupport the growing sales activities in Asia. This role is designed to work on various presales and post-sales activities in parallel. This role will have the...

  • Chief Engineer

    22 hours ago

    Davao City, Davao, Philippines Robinsons Land Corporation Full time

    DepartmentButuan-EngineeringEmployee TypeRegularThe Chief Engineer is responsible for ensuring the smooth daily operation, maintenance, and repair of mall equipment and facilities. He/she also supports the Environmental, Health, & Safety (EHS) mandate. He/she leads the Engineering Department of the mall.QualificationsCandidate must be a licensed Mechanical...

  • Chief Engineer

    2 days ago

    Davao City, Davao, Philippines Robinsons Land Corporation Full time

    Join to apply for the Chief Engineer - Butuan role at Robinsons Land Corporation 1 week ago Be among the first 25 applicants Join to apply for the Chief Engineer - Butuan role at Robinsons Land Corporation Department Butuan-Engineering Employee Type Regular The Chief Engineer is responsible for ensuring the smooth daily operation,...

  • Materials Engineer

    4 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    RESPONSIBILITIES:• Evaluate and select construction materials based on cost, performance, availability, and sustainability.• Develop material testing plans and quality control procedures to ensure compliance with project standards.• Inspect, test, and monitor materials on-site during construction to detect defects or non-conformances.• Advise...

  • Materials Engineer

    4 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    As the Materials Manager, you will play a pivotal role in ensuring the smooth and efficient management of materials and resources for our construction projects in Davao City, Davao del Sur. This full-time position is responsible for overseeing the procurement, storage, and distribution of materials to support the successful delivery of our construction...

  • Maintenance Engineer

    4 weeks ago

    Davao City, Davao, Philippines Agri Exim Full time

    Shift Maintenance Engineer – MechanicalAgri Exim Global, Inc. is seeking a Shift Maintenance Engineer – Mechanical to join our growing team. The role ensures the reliability, safety, and efficiency of all plant mechanical systems and equipment during operations.Key Responsibilities:Lead and supervise shift-based mechanical maintenance activities.Perform...

  • Lead Mechanical Engineer

    4 weeks ago

    Davao City, Davao, Philippines Agri Exim Full time

    Job Opening: Mechanical Engineer – Assistant Manager Location: Darong, Sta Cruz, Davao del Sur Agri Exim Global, Inc.About UsAgri Exim Global, Inc. is a leading coconut manufacturing and export company serving global markets. We are driven by innovation, sustainability, and operational excellence. Join us as we continue to expand and deliver world-class...

  • Network Engineer

    2 weeks ago

    Davao City, Davao, Philippines Fujitsu Full time

    Technical lead for key project implementationLead/Assist in the development and technical design of projectsResolve technical questions/issues for the customer efficiently and effectively.Gather the required information necessary in order to best handle customer technical inquiries.Manage customer expectations regarding estimated response times for issue...

  • Application Support Specialist

    4 weeks ago

    Davao City, Davao, Philippines Xcitech Full time

    Are you passionate about leveraging technology to enhance the built environment? We are seeking a dedicated and skilled Application Support Specialist with expertise in Building Information Modeling (BIM) to join our dynamic team. In this role, you will play a crucial part in supporting our innovative BIM applications, ensuring seamless integration and...

  • Licensed Electrical Facilities Engineer

    3 weeks ago

    Davao City, Davao, Philippines VITRO, Inc. Full time

    Job Description:Operate & maintain data center support facilities – electrical power distribution, UPS, Generators, HVAC equipment, Chiller Plant, Fire Alarm & Detection System, Fire Suppression, Access Control, Security Surveillance and Wire Management SystemsCoordinate with Affiliates & Costumer Facilities Management Team for implementation of contracted...