Urgent: IT Service Desk Team Lead

2 weeks ago

Davao City, Davao, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

About the role

This is an exciting opportunity to join Teleperformance as an IT Service Desk Team Lead based in Davao. As the IT Service Desk Team Lead, you will be responsible for leading a team of IT support specialists to deliver high-quality IT services and support to our clients. This is a full-time role.

What you'll be doing

  • Manage and lead a team of IT service desk specialists to ensure efficient and effective delivery of IT support services
  • Assign, monitor and review the work of the team to meet service level agreements and key performance indicators
  • Provide coaching, mentoring and development opportunities to team members to enhance their skills and knowledge
  • Identify and implement process improvements to optimise service delivery and enhance the customer experience
  • Liaise with other IT and business teams to coordinate the resolution of complex issues
  • Contribute to the development of IT service management policies, procedures and best practices
  • Monitor and report on team and individual performance metrics
  • Ensure compliance with relevant IT policies, procedures and regulatory requirements

What we're looking for

  • Minimum 1-2 years of experience in a team lead or supervisory role within an IT service desk or technical support environment
  • Strong customer service orientation and the ability to lead and motivate a team to deliver excellent IT support
  • Demonstrable experience in incident, problem and change management processes
  • Proficient in the use of IT service management tools and ticketing systems
  • Knowledge of IT infrastructure, software, and hardware support
  • Excellent communication, interpersonal and problem-solving skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Relevant IT certifications (e.g. ITIL, CompTIA A+) would be an advantage

About us

Teleperformance is a global leader in customer experience management and business process outsourcing. With a presence in over 80 countries, we provide innovative solutions and services to some of the world's largest brands. Our mission is to deliver exceptional customer experiences and drive business success for our clients. We are a dynamic, diverse and inclusive organisation that values our employees and invests in their growth and development.

Apply now for this exciting opportunity to be part of our team

  • Customer & Business Support Coordinator

    2 weeks ago

    Davao City, Davao, Philippines Career Team IT VA Full time

    We're a digital and business transformation partner that crafts solutions to help organisations work smarter through talent, tools, and technology. We bring people together to drive purposeful change—delivering solutions that make businesses and their teams more efficient and connected.This role plays a vital part in keeping operations smooth, customers...

  • URGENT HIRING QA TEAM LEADER

    2 weeks ago

    Davao City, Davao, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    The OpportunityTeleperformance, a leading global provider of outsourced customer experience management services, is urgently seeking a dynamic and experienced QA Team Leader to join their team in Davao. In this full-time role, you will play a pivotal part in ensuring the delivery of exceptional customer service and quality assurance across the...

  • Urgent Hiring for Customer Service Representatives

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are urgently hiring Customer Service Representatives to join our growing team No prior BPO experience is required – we provide full training to help you build the skills needed to succeed. If you have excellent communication skills and a willingness to learn, this role is perfect for you.As a CSR, you will handle customer inquiries, assist with account...

  • Team Leads

    1 day ago

    Davao City, Davao, Philippines VA Platinum Full time ₱900,000 - ₱1,200,000 per year

    Ready to switch to a fixed day shift schedule with weekends off?Interested in growing your leadership experience and directly engaging with clients in Australia?VA Platinum is hiring Team LeadsMULTIPLE ROLES OPENAbout the RoleAs a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless...

  • Urgent Hiring

    2 weeks ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    Urgently seeking dynamic and customer-focused Telco Tech Associates to join our growing team in Davao City, Davao del Sur. As a Telco Tech Associate, you will play a crucial role in providing exceptional customer service and technical support to our valued clients in the telecommunications industry. This full-time position offers a competitive salary and the...

  • Team Lead

    3 days ago

    Davao City, Davao, Philippines OfficePartners360 Full time ₱360,000 - ₱420,000 per year

    Team LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.1-2 years of Supervisory...

  • Front Desk Associate

    1 week ago

    Davao City, Davao, Philippines Km.23 Bunawan Davao CIty Full time ₱150,000 - ₱250,000 per year

    BRIEF DESCRIPTION OF THE DUTIES:Being the first point of contact, greeting visitors, answering, managing mail and deliveries.Scheduling appointments, maintaining a clean and organized reception area, providing informations, and performing administrative duties like filing and data entry.EDUCATIONAL REQUIREMENT:College degree or Vocational Training in...

  • Front Desk Personnel

    1 week ago

    Davao City, Davao, Philippines Vive Inc. Full time $70,000 - $120,000 per year

    Front Desk Duties will include but not limited to the following: Welcome and assist visitors, clients and staff professionally;Manage calls, emails, appointments and front office records;Maintain a neat and organized reception area. Events Specialits Duties involves the following: Plan, organize and coordinate company events, meetings and special...

  • Urgent Hiring for CSR

    3 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱250,000 - ₱450,000 per year

    We are urgently seeking motivated individuals to join our team in Davao as Telco Billing Specialists. This is an excellent opportunity to begin a rewarding career in the BPO industry, and no prior experience is necessary. Whether you are a recent graduate or looking to transition into a new field, this role offers a stable and dynamic environment where you...

  • Power BI Consultant

    2 weeks ago

    Davao City, Davao, Philippines Career Team IT VA Full time

    We're looking for an experienced Principal Power BI Consultant to join our growing team.You'll work with Australian clients across finance, retail, and services sectors to design,develop, and optimise Power BI solutions that provide clear insights into business performance. This role is hands-on and execution-focused, requiring both strong technical...