Customer Support

19 hours ago

Davao City, Davao, Philippines Remote VA Full time

About the Role

We're looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.

Key Responsibilities

  • Process refunds for online orders accurately and promptly
  • Generate and manage shipping labels for outgoing packages
  • Answer customer phone calls with professionalism and clarity
  • Maintain accurate records and follow internal procedures
  • Collaborate with team members to ensure timely order resolution

Requirements

  • Excellent English communication skills (spoken and written)
  • Clear speaking voice with minimal accent
  • Strong attention to detail and organizational skills
  • Stable, high-speed internet connection
  • Ability to follow instructions and work independently

Preferred Qualifications

  • Previous experience in eCommerce, customer service, or logistics
  • Familiarity with online order platforms and shipping tools
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