Customer Support Specialist

4 days ago

Ortigas, Philippines Offshore Business Processing Full time ₱250,000 - ₱300,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Creating and managing orders for new shipments
  • Creating import and export FCL, LCL, and Air forwarding jobs
  • Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
  • Lodging Sea Cargo, Export Customs Manifest, PRA
  • Sending documents to brokers for Import Clearance, EDN request for Export Clearance
  • Sending cartage advise, EDO, and other necessary documents to transport
  • Coordinate cartage with transport and client
  • Monitor customs clearance, follow up on missing documents and requirements to complete clearance
  • Send invoices to the clients once costing is approved and follow-up payment
  • Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
  • Answer phone calls and respond to emails from clients
  • Create potential clients in Client Intelligence and build database based on information provided
  • Draft quotes; follow-up feedback on proposals generated
  • Any other tasks that may be assigned by the client/Team Leader

Requirements

  • At least 2-years of experience in the same role/same industry is required for this position
  • Good customer service skills
  • Excellent English skills in both written and oral
  • Ability to cope with repetitive or continuous support queries
  • Solid computer skills with the ability to learn new systems quickly
  • With positive attitude towards difficult situation
  • Willing to work in Ortigas/Cubao
  • Can start ASAP

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Customer Support Specialist

    1 week ago

    Ortigas, Philippines HR TechX Corporation Full time ₱300,000 - ₱360,000 per year

    Job description:OverviewThe Customer Support Specialist provides support in processing and managing client financial transactions, with a focus on ensuring accuracy, compliance, and timely resolution of client requests. The role is responsible for coordinating account updates, monitoring financial documents, and addressing service inquiries to maintain a...

  • Customer Support Specialist

    4 days ago

    Ortigas, Pasig, Philippines Staff Domain Inc. Full time ₱900,000 - ₱1,200,000 per year

    Set-up and Location: Ortigas- Pasig, Hybrid Work Schedule: 9:00AM to 6:00PM (NZDT) | 4:00AM to 1:00PM (PH) Employment Type: Full-time Ready to do work that actually excites you? The Customer Service Representative is responsible for resolving customer inquiries and providing guidance on product features and functionalities. This role...

  • Customer Relations Specialist

    4 days ago

    Ortigas, Philippines One Luna Full time ₱201,600 - ₱252,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER RELATIONS SPECIALIST.Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Relations Specialist Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of installationServing as the...

  • Onsite Customer Support Specialist

    1 week ago

    Ortigas, Philippines Vserve Ebusiness Solutions Full time ₱360,000 - ₱420,000 per year

    Responsibilities:Trusted technical advisor to internal and external customersResolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalationEfficiently resolves a wide range of issues on a daily basisAchieves high CSAT scoresUnderstand when to escalateExcellent problem-solving and...

  • Customer Experience Support

    2 days ago

    Ortigas, Philippines TPG Telecom - Manila Full time ₱360,000 - ₱408,000 per year

    Role Purpose & EnvironmentCustomer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the...

  • Loan and Mortgage Support Specialist

    4 days ago

    Ortigas, Philippines UpraisIT Full time ₱360,000 - ₱420,000 per year

    UpraisIT is Looking for Loan and Mortgage Support Specialist (Australian Market)Rate: Php 30,000 to 35,000/monthly salaryLocation: Ortigas (Onsite)Working Arrangement: Monday to Friday (Weekends OFF, Earlyshift, ONSITE)Work Schedule: 6:00am to 3:00pmReports to: Director of the CompanyROLE OVERVIEW:We are seeking an experienced Loan and Mortgage Support...

  • Support Specialist

    4 days ago

    Ortigas, Philippines iSupport Worldwide Full time ₱600,000 - ₱720,000 per year

    Position Overview:As an Investor Relations Support Specialist, you will provide essential administrative support to the Investor Relations Representative, managing day-to-day tasks such as email correspondence, scheduling meetings, and organizing investor files. Additionally, you will play a crucial role in coordinating investor communications, maintaining...

  • local non voice agent

    4 days ago

    Ortigas, Philippines Orbit Career Specialist Full time ₱18,000 - ₱28,800 per year

    Still stuck in a job or situation that doesn't challenge or reward you?Maybe it's time to make a move—and we're making it easy for you.Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions. What's stopping...

  • Chat Support Specialist

    4 days ago

    Ortigas, Philippines Proview Global Administration, Inc. Full time ₱300,000 - ₱360,000 per year

    What's the general objective of the role?Receiving ang addressing customer e-mails and chat, as well as processing transactions regarding benefitsWhat are the duties and responsibilities?Responding to customer inquiries via email, chat, and/or callProviding timely responses to customer benefits email inquiries and requests, in adherence to the client...

  • Customer Service Specialist

    1 week ago

    Ortigas, Metro Manila, Philippines Financial Rescue LLC Full time ₱150,000 - ₱250,000 per year

    We're hiring 10 Customer Service Specialists ready to start immediately If you enjoy connecting directly with customers and providing excellent service, we want to hear from youKey Responsibilities:Handle inbound and outbound voice calls with clients to address inquiries, concerns, and account-related issues.Conduct welcome calls for new clients enrolled in...