Technical Support

4 days ago

Taguig, National Capital Region, Philippines HCLTech Full time $40,000 - $60,000 per year

Summary:
The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction.

  • Key Responsibilities:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for End Users.

  • Route Tickets to internal 2nd and 3rd level IT support staff.

  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

  • Provide End User account support.

  • Use ServiceNow to document and manage problems and work requests and their respective resolutions and circumventions.

  • Respond to telephone calls, email, instant messages, and assigned Tickets from End Users; assign work orders / Incidents to appropriate support teams and follow up until closure.

  • Respond to, and diagnose, problems through discussions with End Users, including problem recognition, logs, research, isolation, resolution, follow-up steps; provide level 1 remote desktop support and perform other activities based on SOPs.

  • Escalate complex problem to appropriate support specialists.

  • Be responsible for activities relating to the account set up approved to PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

  • Troubleshoot client software and basic network connectivity problems.

  • Identify, evaluate, and prioritize End User problems and complaints.

  • Train End Users and operators on a limited basis and/or write training procedures.

  • Participate in on-going training and departmental development.

  • Participate in routine maintenance updates with other IT staff and business units.

  • Provide all required documentation including standards, configurations, and diagrams.

  • Provide knowledge transfer of end user compute operations.

Technical Requirements

  • Phone support experience necessary.

  • Technical helpdesk or technical call center experience is necessary.

  • Disciplined, systematic problem-solving skills required.

Soft Skills:

  • Fluently communicate, read, and write in English to the standard of a native English Speaker.

  • Excellent communication and conversation skills (verbal and written).

  • Excellent documentation skills.

  • Great customer handling skill.

  • Able to handle unforeseen situations.

  • High level of acceptance.

  • Can drive Supplier's value and its methodology.

Preferred Certifications

  • ­ Industry certifications (for example, HDI, DCSE, A , MCP, and CNA)

  • ­ Sound knowledge of service management and incident management

  • ­ ITIL experience/certifications (e.g., ITIL v3 foundation certification)

Working Conditions:

- This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

Reports To:
Service Desk Manager or IT Support Manager

Salary:
- Competitive salary based on experience and qualifications.

Benefits:
- Health, dental, and vision insurance
- Professional development opportunities
- Paid time off and holidays

  • Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines FYB Technologies Corporation Full time $40,000 - $80,000 per year

    TECHNICAL SUPPORT (SQL and INTEGRATION)Company Location:Bonifacio Global City, Taguig City.Work Setup:Full Onsite (Monday to Friday)About Us:FYB Technologies Inc. is an e-commerce and software technology company specializing in custom solutions software development and gaming integration. We empower businesses of all sizes to succeed in the digital...

  • IT Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱204,000 - ₱216,000 per year

    POSITION PRIMARY PURPOSEAn IT Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in personJob Descriptions:Setting up and configuration of...

  • IT Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines Conti's Specialty Foods, Inc Full time $104,000 - $130,878 per year

    Responsible for providing first level technical support services for end users across the enterprise. Reviews and addresses tickets (internal customer concerns and issues) encoded on the helpdesk system. Escalates and endorses tickets to other EIT sections to resolve them, as needed.Qualifications:Bachelor's degree in Information Technology, Computer Science...

  • Senior Technical Presales Consultant

    4 days ago

    Taguig, National Capital Region, Philippines Insurance Support Services International Corporation Full time ₱800,000 - ₱1,200,000 per year

    As a Technical Solutions Consultant, you are responsible for bridging the gap between sales and technical teams to ensure successful project implementation and customer satisfaction. You play a key role in the pre-sales process by understanding customer needs, demonstrating product capabilities, and developing technical proposals. Additionally, you serve as...

  • Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱20,000 - ₱25,000 per year

    TECHNICAL SUPPORT SPECIALISTResponsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time targets.Participate...

  • IT Technical Support

    4 days ago

    Taguig, National Capital Region, Philippines Fun Han Mart Full time ₱264,000 per year

    Provide regular database maintenance for POS systemsProvide technical support and resolution via phone, email, onsite visit and/or remote access to systemsProvide depot/offsite/onsite repair and replacement of systems or partsProvide field services (for e.g., site survey, etc.) and/or installation of systems at sitesJob Type: Full-timePay: From Php22,000.00...

  • Senior Technical Presales Consultant

    4 days ago

    Taguig, National Capital Region, Philippines Insurance Support Services Intl. Corp. Full time ₱250,000 - ₱300,000 per year

    Job ResponsibilitiesGleaning Technical Requirements from new customersDemonstrations and Proof of ConceptsWorking with Sales and Technical teams on proposalsPreparing Technical Documents for customers (eg) RFPs, Architecture SolutionsManaging relationships with customers technical team and providing post-sales support as necessaryStaying up to date on...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Van Der Kroft BV Full time $104,000 - $130,878 per year

    We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Technical Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical assistance to customers and employees via various communication channels.Key Responsibilities:Provide prompt and effective technical support to customers and employees through phone, email,...

  • Technical Support Professional

    6 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱600,000

    Key Roles of a Technical Support SpecialistTechnical Support EngineerA key role for our Technical Support team is to provide world-class support to our customers. To achieve this, we are looking for a talented and responsible individual who can deliver high-quality technical solutions and communicate effectively with our customers.The ideal candidate should...