Remote Administrator

1 day ago

Manila, National Capital Region, Philippines School of Play Mcr Ltd Full time ₱350 per year

About Us

School of Play is a children's activity provider in Manchester, UK, specialising in holiday camps, wraparound care, and in-school sports programmes. We pride ourselves on delivering exceptional customer service, smooth operations, and WOW moments for our families.

We're looking for an organised, detail-driven Overseas Administrator to join our team and work closely with our Office Manager. Your role will be to take on key administrative and customer-facing tasks, freeing up our Office Manager's time to focus on high-priority work and team management.

Why This Role Matters

Our Office Manager is currently managing a high volume of administrative and customer service duties alongside operational tasks. By taking on these customer-facing and admin responsibilities, you will:

  • Save the Office Manager hours each week by handling parent enquiries, booking updates, and follow-up communications.
  • Ensure faster response times for our families, improving customer satisfaction and retention.
  • Support our busiest seasons (especially July & August) so our UK team can focus on on-the-ground delivery while you manage back-office tasks.

Key Responsibilities

  • Respond to parent enquiries via email, phone (using VoIP), and social media, following our customer service scripts and tone.
  • Process bookings, cancellations, and amendments in our booking system.
  • Send confirmation emails and payment reminders.
  • Manage customer databases, requests by UK office and keep records up to date.
  • Chase outstanding payments in a professional and polite manner.
  • Schedule and coordinate customer care phone calls before a child's first day with us.
  • Prepare and send standardised communication templates (e.g., booking reminders, event updates).
  • Monitor inboxes and flag urgent matters to the UK team.
  • Assist with simple reporting tasks (e.g., weekly booking numbers, debt amount etc.).
  • Maintain confidentiality and follow GDPR guidelines.

Requirements:

  • Excellent written and spoken English.
  • Strong organisational skills and attention to detail.
  • Customer service experience, ideally in a UK or Western market.
  • Comfortable working with booking systems and software (training provided).
  • Reliable internet connection and ability to work UK business hours.
  • Ability to adapt to increased hours during peak seasons (especially late July and August).

Hours & Availability:

  • Initial commitment: 12–16 hours per week.
  • Must be available 4 hours a day during UK Office hours.
  • Hours likely to increase during late July and throughout August to support our summer camp rush – our busiest time of the year.

How to Apply

Please send your CV and a short video introducing yourself and explaining your experience and why you're a great fit for this role. Include details of your internet speed and your availability for UK hours.

Job Type: Part-time

Pay: Php Php350.00 per hour

Expected hours: 12 – 16 per week

Experience:

  • Administrative: 2 years (Required)

Language:

  • England (Required)

Work Location: Remote

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