Relationship Manager

2 weeks ago

Manila, National Capital Region, Philippines Netbank Full time ₱600,000 - ₱1,200,000 per year

This position will own the end-to-end relationship with Netbank's lending partners—primarily fintechs, MFIs, and digital lenders—under loan channeling or FLDG-based structures. The role bridges
commercial negotiations
,
risk alignment
, and
operational execution
, ensuring that each partner's lending business is efficiently financed and well-controlled under Netbank's framework.

Overall: The Relationship Manager - Cash Lenders will be responsible for product and business development for loans offered via Lenders and other Loan Partner. This will include:

  • Akulaku
  • Pondo Pinoy
  • Agronomika Finance
  • Mali Lending
  • Junahand
  • First Circle
  • Jia, etc.

Netbank typically only accepts these loans through a First Loss Default Agreement - so most of these clients will be under this type of relationship. The position holder will also be a relationship expert for FLDG arrangements, so support other teams with the implementation of this approach.

Relationship Management

  • Serve as the primary point of contact for partner accounts, from commercial proposal to live operations.
  • Lead both internal and external negotiations covering pricing, FLDG ratios, risk participation, and operational frameworks.
  • Build strategic, trust-based relationships with C-level and operational leads within partner organizations.
  • Provide ongoing risk reviews, performance feedback, and scale-up recommendations.

Commercial & Product Structuring

  • Design and propose commercial models that balance partner needs and Netbank's profitability.
  • Work with the Risk and Credit teams to define exposure limits, performance triggers, and FLDG mechanisms.
  • Review legal agreements (Loan Channeling, FLDG, DSA, Addenda) and coordinate approvals through CreCom and Commercial Com.
  • Support the development of new lending products and embedded finance structures for emerging segments (BNPL, salary loans, SME financing, etc).

Commercial & Product Structuring

  • Oversee disbursement, collection, and reconciliation flows with the Operations and IT teams.
  • Track SLAs and ensure partner adherence to Netbank's Loan Operations Manual.
  • Identify and escalate operational gaps or risk exposures for timely resolution.

Scale-Up Management

  • Lead the transition from pilot to scale, ensuring readiness of both partner and internal teams.
  • Prepare performance reviews, exposure utilization reports, and risk assessments to support scale-up approval.
  • Coordinate with Product, Risk, and Operations to align on expanded loan limits, pricing, and support requirements by updating the Loan Acceptance Criteria.
  • Monitor performance post-scale-up and implement continuous improvement plans to sustain growth and compliance.

Offboarding

  • Manage the offboarding process for partners undergoing contract termination, portfolio migration, or transition.
  • Coordinate with Legal, Risk, and Finance to ensure proper settlement of exposures and FLDG-related accounts.
  • Ensure data integrity, client transition compliance, and proper closure documentation.
  • Conduct post-offboarding reviews to identify lessons learned and process enhancements.

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