Calculation Application Support Engineer

8 hours ago

Ayala Alabang, National Capital Region, Philippines Talentium Full time ₱550,000 - ₱850,000 per year

Job Type: Fixed term / Independent contractor role

Contract length: 6 months / renewable

Roles & Responsibilities:

Technical & Functional Support for Calculation Systems (software) (Level 3 ITIL)

  • Clients assistance and support on Calculation Systems
  • Define solutions to resolve user problems and improve global efficiency.
  • Use current ITIL process within the client's IT Department to manage support activities.
  • Continuous improvement to maintain performance and high availability of calculation solutions.

Implementation / Deployment

  • Performing pre-production setup and successful integration as well as Non Regression Testing prior to implementing in production.
  • Providing client assistance and support for upgrade or new implementations calculation software.
  • Deploying new customer environments with implementation of Calculation System as well as providing Calculation support for all customers worldwide.
  • Conducting User Training for new Services / Evolution in Asia as requested by customers.
  • Improve daily operations of support activities by developing appropriate tools or scripts.

Qualifications:

  • Bachelor of Master's Degree in Computer Engineering, Information Systems, Computer Science or related field
  • At least 5 years' experience in IS support and maintenance, Business Analysis maintenance, System analysis or related fields.
  • Ability to analyze and synthesize situations
  • Ability to understand the business constraints
  • Good communication skills, both written and verbal in English
  • Maintains strong attention to detail in high-pressure situations
  • Available for emergencies on-call support rotations with other team members
  • Capacity of problem analysis, Capable of learning by himself/herself and self-motivated
  • Good interpersonal skills, intercultural
  • Intermediate Technical skill on IIS, XML, MS SQL DB,
  • Amazon (Cloud Computing -AWS) (would be advantaged)
  • Requires excellent computer skills and ability to use available technical tools
  • Knowledge in network configuration would be a plus
  • Communication effectively
  • Learning on the fly
  • Customer oriented and good teamwork

Job Type: Fixed term / Independent contractor role

Contract length: 6 months / renewable

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