L3 Application Support

18 hours ago

Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: L3 Application Support

Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO)

Mode of Hiring: Full-time Contract

Shift: Mid Shift

JOB DESCRIPTION

Position Title: L3 Application Support Incumbent:

Department: Development and Support Job Level:

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application

of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems

and improve service quality for end customers.

● Contributes to the team's continuous service improvements to eliminate or prevent

incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources

assigned to the project.

● Can directly communicate with end customers for support requirements.

● They are the last level of Application Support.

SUPPLEMENTARY INFORMATION (Requirements):

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and

troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident

Management, Problem and Change Management

● Experience in business domain processes is preferred but not required

c. Skills

● Strong Analytical and Problem solving skills

● Knowledge in different programming languages (will depend on the project

specification and need) available in the industry.

● Ability to analyze complex problems, interprets operational needs, and develops

integrated, creative solutions.

● Ability to analyze user requirements and specifications and translate into program

codes.

● Ability to test and debug program codes.

● Ability to handle support in the context of current user specification.

● Ability to prepare detailed written instructions and documentation.

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