Order Processing Specialist

4 days ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱600,000 - ₱1,200,000 per year

We are seeking a detail-oriented Order Processing Specialist to manage customer orders and ensure smooth, accurate, and timely fulfillment. This role involves processing online and emailed purchase orders, creating and validating new accounts, verifying licenses and payments, and ensuring compliance with company policies.

As an Order Processing Specialist, you will play a key role in supporting daily operations, maintaining data accuracy, and helping deliver a seamless customer experience.

Key Responsibilities

Order Processing & Fulfillment

  • Accurately process online and email-submitted orders using Nexternal.
  • Complete orders within required turnaround times while maintaining accuracy.
  • Perform quality checks to ensure compliance and data integrity.
  • Flag and report issues preventing fulfillment (e.g., overdue invoices) to the Customer Care Team.

Account Management

  • Review new customer submissions (5–15 daily) for accuracy and completeness.
  • Create and configure new customer accounts in Nexternal.
  • Validate medical/dental license credentials via public regulatory databases (e.g., Federal NPI).
  • Cross-check accounts to prevent duplication.

Compliance Review & Risk Flagging

  • Verify existing accounts for unpaid invoices (>30 days).
  • Escalate discrepancies, missing information, or potential fraud indicators.
  • Flag issues for Customer Care follow-up before processing shipments.

Internal Communication & Coordination

  • Follow instructions from the Order Processing Coordinator.
  • Maintain accurate records and documentation for audits.
  • Collaborate with internal teams to ensure smooth operations.
Qualifications
  • Experience in order processing, account management, or customer operations preferred.
  • Strong attention to detail and accuracy in data entry.
  • Ability to identify and resolve discrepancies quickly.
  • Familiarity with compliance checks and verification processes is a plus.
  • Strong communication and coordination skills.
  • Proficiency with order management systems (experience with Nexternal is a plus).

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