Logistics Customer Service Representative

15 hours ago

Pasay, National Capital Region, Philippines New Change Group of Companies Full time ₱324,000 - ₱348,000 per year

We are hiring a Customer Service Representative who will be the main liaison for clients, ensuring logistics processes are handled smoothly, accurately, and on schedule. The ideal candidate is attentive to detail, dedicated to customer satisfaction, and experienced in managing shipment tracking, delivery oversight, and issue resolution.

  • Serve as the primary link between clients and operations, providing regular updates on shipment progress, delivery timelines, and necessary documentation.
  • Respond promptly and professionally to customer inquiries, complaints, and service requests via phone, email, and chat.
  • Collaborate with internal departments like warehousing, trucking, dispatch, and billing to ensure efficient logistics processes.
  • Track shipments from origin to destination, proactively managing any delays or problems to ensure customer satisfaction.
  • Keep the Customer Order Tracking System current and generate status reports on a daily or weekly basis.
  • Verify and process delivery receipts, waybills, invoices, and other relevant documents.
  • Assist in account management and customer retention by delivering excellent service

Qualifications:

  • Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related discipline is preferred but not mandatory.
  • 1–2 years of customer service experience, ideally within logistics, courier services, or supply chain sectors.
  • Strong verbal and written communication skills, with excellent interpersonal abilities.
  • Detail-oriented with strong problem-solving skills and the ability to handle multiple tasks simultaneously.
  • Proficient in MS Office and knowledgeable about logistics tracking systems or CRM software.
  • Flexible to work shifts or weekends as needed to support operational demands.

Job Type: Full-time

Pay: Php25, Php29,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines GCFA Full time ₱200,000 - ₱300,000 per year

    The Customer Service Representative plays a crucial role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is essential for addressing inquiries, resolving issues, and providing necessary information to customers. Working in a dynamic environment, typically within a call center or retail setting, the...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines Outsourcellent Inc Full time ₱132,000 - ₱420,000 per year

    Business Process Outsourcing Customer Service Representative. In a BPO setup, companies contract third-party service providers to handle specific business operations, such as customer service, technical support, or back-office functions. A CSR in this context would be responsible for interacting with customers to address their inquiries, provide assistance,...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines HIRD SERVICES PVT. LTD. Full time ₱240,000 - ₱360,000 per year

    Are you a confident communicator with a passion for providing excellent service? We are seeking skilled Customer Service Representatives to join our growing team in Taguig City.As a Customer Service Representative, you will manage customer inquiries, provide accurate information, and ensure an exceptional customer experience. You will handle interactions...

  • Customer Service Representative

    6 days ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Customer Service Representative to join our team at access healthcare in Pasay City, Metro Manila. This is a full-time position that will involve providing exceptional customer service to our clients through phone and online communication. As a Customer Service Representative, you will be the face of our company,...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time $104,000 - $130,878 per year

    About the role As a Customer Service Representative for healthcare accounts at access healthcare, you will be the first point of contact for our valued clients, delivering exceptional customer service and support. In this full-time, office-based role located in Pasay City, Metro Manila, you will be responsible for handling inquiries, resolving issues, and...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱288,000 - ₱432,000 per year

    Hiring: Customer Service RepresentativeLocation: Bonifacio Global City, TaguigAvailable Accounts: International & LocalStart Date: October 20 & 27Salary: Up to Php 30,000 per monthWe are looking for an experienced Customer Service Representative to join our growing team. The ideal candidate has excellent communication skills, and a customer-first mindset....

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines ECLARO Full time ₱150,000 - ₱250,000 per year

    ECLARO is hiring Customer Service Representatives for our BPO clients who are currently RAMPING UPHow to Apply:Send your updated resume to Night Shift Virtual Hiring ProcessLocation: Mall of Asia, PasayAlabangJoin us now and kick-start your journey with our growing BPO clients

  • Customer Service Representative

    13 hours ago

    Pasay, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱200,000 - ₱400,000 per year

    About the role This is an exciting opportunity to join the team at Victorian Placement Agency' as a Customer Service Representative. In this full-time role based in Pasay City Metro Manila, you will be the first point of contact for customers, providing excellent service and support. No prior experience is required as full training will be provided.What...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time ₱480,000 - ₱720,000 per year

    We are seeking a detail-oriented and customer-focused Healthcare BPO Associate to join our growing team. The ideal candidate will support healthcare operations by handling administrative tasks,Key Responsibilities:Client Support: Act as the main point of contact for healthcare clients, including patients, providers, and insurance companies, offering timely...

  • Customer Service Representative

    16 hours ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱247,910 - ₱275,750 per year

    HIRING: Customer Service Representatives (Fresh Graduates)Work Location: MOA (Onsite)Start Date: October 6, 2025Nature of Transaction: Voice AccountSchedule: Night ShiftDay Off: Fixed Weekends Off (Sat-Sun)Total Guaranteed Pay: ₱20,791 – ₱22,6751-Day Hiring Process OnlyJob Type: Full-timePay: Php20, Php22,675.00 per monthApplication...