Director of Quality Assurance, Support Operations

Kroll Business Services — one of the highest-performing business units at Kroll — is seeking a strategic and experienced Director of Quality Assurance to lead our segment-wide QA strategy.

This role owns the definition, implementation, and enforcement of quality standards across all functional areas, ensuring every deliverable — from data operations and dashboards to platforms and infrastructure — meets rigorous quality expectations before release.

You will report directly to the CIO and operate at the heart of a high-volume, production-oriented environment. Your mandate: build a distributed QA model with embedded leadership in every key function, modernize QA with automation and AI technologies, and raise the quality maturity across the segment.

Key Responsibilities

• Design and own a unified QA governance framework for Kroll Business Services
• Build and lead a distributed quality model with embedded QA leads in key delivery areas (e.g., development, cloud, data, client platforms)
• Define QA review standards for all major output types, including reports, dashboards, data pipelines, automations, platforms, and stakeholder-facing content
• Audit and revise current QA processes and SOPs to improve consistency, accuracy, and auditability
• Integrate quality assurance into CI/CD pipelines and data workflows, leveraging test automation and validation at every stage
• Promote a segment-wide QA-first culture — ensure quality is a gate for all deliverables, not a post-delivery fix
• Work directly with U.S.-based teams and stakeholders; role requires full availability during U.S. Eastern Time business hours
• Identify and adopt modern QA tools and AI-powered platforms to accelerate testing, validation, and risk detection
• Operate as a thought leader on QA practices internally and externally

Required Qualifications

• Minimum of 15 years of experience in quality assurance, delivery governance, or operational oversight
• Proven leadership managing QA professionals and delivery teams based in the United States
• Demonstrated experience working closely with U.S.-based stakeholders in fast-paced, production-driven environments
• Deep knowledge of QA frameworks, governance models, and test automation strategies
• Experience integrating QA into CI/CD pipelines and data operations (ETL/ELT, schema validation, data quality monitoring)
• Familiarity with shift-left and shift-right testing practices in Agile/DevOps contexts
• Strong organizational leadership skills with a proven track record of driving accountability across matrixed teams
• Assertive and structured communicator — able to articulate quality standards and drive team adoption
• Available full-time during U.S. Eastern Time zone hours

Preferred Qualifications

• Experience deploying or managing AI-enabled QA platforms or ML-driven testing solutions (e.g., intelligent test generation, anomaly detection, test optimization)
• Exposure to QA innovation tools such as Testim, mabl, Functionize, GitHub Copilot, or other AI-enhanced validation platforms
• Recognized as a QA thought leader — contributor to best practice communities, internal transformation initiatives, or industry forums
• Familiarity with tools such as Selenium, JMeter, Postman, dbt, Snowflake, Jira, Tableau, Jenkins, and cloud-native test automation frameworks

Work Environment

This is a remote position. Candidates must be available and working during standard U.S. Eastern Time business hours. Occasional travel may be required for team meetings, strategic planning, or reviews. The role interfaces with both global and U.S. delivery teams in a high-output, production-driven setting.

Why Join Kroll Business Services

This is a unique leadership opportunity within one of the most dynamic and results-driven segments at Kroll. As Head of QA & Governance, you will have the visibility, backing, and strategic mandate to shape how quality is defined, delivered, and enforced across the business. You will lead the transformation — not just of process, but of culture.