
Quality Assurance Support Associate
9 hours ago
Location: Makati City
Work Setup: Onsite
We are looking for an Entry-Level Quality Assurance (QA) Support Associate to join our team. This role is ideal for recent graduates or candidates with up to 1 year of experience who are eager to start a career in software quality assurance. You will work closely with QA Specialists, Developers, and Business Analysts to ensure applications and systems meet quality standards before release.
Key Responsibilities- Provide frontline helpdesk support, triaging tickets, and escalating when necessary.
- Assist users at the Head Office and Centers with system-related concerns.
- Support QA activities such as migration testing, release management, and training.
- Maintain system documentation, test results, and support logs.
- Coordinate with senior QA team members to ensure smooth rollouts and timely user support.
- Contribute to training initiatives (Head Office and Centers) by assisting with user orientation and materials.
- Basic understanding of IT systems, QA processes, and helpdesk support.
- Strong problem-solving and troubleshooting abilities.
- Good organizational and documentation skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 0–1 year of experience in QA, IT support, or related areas (internship experience is a plus).
- Knowledge of ticketing systems and testing tools is an advantage but not required.
- Willingness to learn and grow in Quality Assurance and IT support.
This role is designed to provide career development opportunities while addressing a growing business need. By joining our QA team, you will:
- Gain hands-on experience in QA testing, documentation, and system rollouts.
- Build a foundation in helpdesk and IT support.
- Work closely with experienced QA professionals who will mentor and guide you.
- Play an important role in improving response times and user satisfaction across the organization.
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