Assistant Operations Supervisor
4 days ago
Job Title: Department Section Supervisor (Retail)
Location: Toril
Expected Start Date: 02/16/2024
Job Summary:
We are looking for a Department Section Supervisor to ensure the smooth and efficient operation of a specific section within our retail department. This role involves supervising staff, coordinating merchandising efforts, and maintaining customer service standards to help meet sales targets.
Key ResponsibilitiesI. Customer Service
- Prepare assigned area before store opening, ensuring cleanliness, lighting, and merchandise arrangement.
- Orient, schedule, and assign shifts to team members to maintain service efficiency.
- Train Sales Associates and promo personnel on product knowledge, customer engagement, and company policies.
- Ensure prompt and efficient customer service is delivered at all times.
II. Merchandising
- Coordinate with Category Heads on inventory movement, stock assortment, and merchandising needs.
- Provide selling tips and product knowledge to team members.
- Assist with visual displays and promotional setups.
- Submit timely reports and feedback related to merchandise and operations.
- Review and process damaged merchandise appropriately.
III. Security and Safety
- Ensure merchandise is securely and properly displayed to minimize loss and damage.
- Monitor expiration dates and coordinate timely pull-out of near-expiry items.
- Collaborate with Safety and Security teams to maintain a safe and theft-free environment.
- Share accountability for merchandise losses.
IV. Administrative
- Monitor attendance and schedule adjustments in coordination with HR.
- Recommend disciplinary actions when necessary and ensure adherence to company policies.
- Supervise employee performance and conduct performance evaluations.
- Submit personnel-related reports such as overtime, undertime, and staffing needs.
- Ensure all staff are well-groomed and in proper uniform.
- Review and endorse Plan Order forms from team members to Category Heads.
- Perform additional tasks as assigned by management.
Qualifications
- Bachelor's Degree in any field
- At least 1 year of relevant work experience in retail or similar roles
- Preferably 3–5 years of experience in Sales – Retail/General
- Demonstrated leadership experience
- Strong customer service and sales skills
- Capable of managing team performance and department operations
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong time management and problem-solving skills
- Able to work under pressure and meet goals
- Flexible and willing to work on shifting schedules
- Willing to be assigned in Davao
Job Type: Full-time
Application Question(s):
- How much is your Expected Salary?
Experience:
- employee specialized in Sales - Retail: 1 year (Preferred)
Work Location: In person
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