Mandarin Support Officer

10 hours ago

Pasig, National Capital Region, Philippines ESC Corporation Full time $104,000 - $130,878 per year

KEY ROLES and RESPONSIBILITIES:

  • Ensures a consistent and excellent customer service
  • Assists the team to develop, manage and service the customers
  • Translate all relevant documents from Chinese (Simplified) to English
  • Conduct Employment Check via Phone or Email using the required language
  • Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan)
  • Discuss approved loan to the client via Phone or Email using the required language
  • Communicate with and engage Chinese language Brokers and Borrowers
  • Interpret Chinese language documents relating to income and financial position
  • Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures
  • Work in a task based tracking system to monitor productivity, efficiency and accuracy

SELECTION CRITERIA:

  • Bachelor's/College Degree in Finance or any Business-related course are most desirable
  • Proficient in Microsoft Office
  • Ability to communicate effectively in English and Mandarin, both verbally and in writing
  • Confident spoken Mandarin
  • Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities
  • Preferably 1-4 Yrs of work experience
  • Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage
  • Onsite role

(Management skills, Communication skills etc.)

  • Fluent in both spoken and written English.
  • Required language: Mandarin/Chinese.

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