Mandarin Support Officer

2 days ago

Pasig, National Capital Region, Philippines ESC Corporation Full time ₱900,000 - ₱1,200,000 per year

KEY ROLES and RESPONSIBILITIES:

  • Ensures a consistent and excellent customer service
  • Assists the team to develop, manage and service the customers
  • Translate all relevant documents from Chinese (Simplified) to English
  • Conduct Employment Check via Phone or Email using the required language
  • Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan)
  • Discuss approved loan to the client via Phone or Email using the required language
  • Communicate with and engage Chinese language Brokers and Borrowers
  • Interpret Chinese language documents relating to income and financial position
  • Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures
  • Work in a task based tracking system to monitor productivity, efficiency and accuracy

SELECTION CRITERIA:

  • Bachelor's/College Degree in Finance or any Business-related course are most desirable
  • Proficient in Microsoft Office
  • Ability to communicate effectively in English and Mandarin, both verbally and in writing
  • Confident spoken Mandarin
  • Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities
  • Preferably 1-4 Yrs of work experience
  • Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage
  • Onsite role

(Management skills, Communication skills etc.)

  • Fluent in both spoken and written English.
  • Required language: Mandarin/Chinese.

SJLcdsIDC9

  • Mandarin CSR- Chat Support

    4 days ago

    Pasig, National Capital Region, Philippines N&M Staffing Services Full time ₱250,000 - ₱500,000 per year

    About the roleWe are seeking a talented Mandarin-speaking Customer Service Representative to join our dynamic team at N&M Staffing Services' office in Pasig City, Metro Manila. As a Mandarin CSR - Chat Support, you will play a crucial role in delivering exceptional customer service through real-time chat interactions. This full-time position offers the...

  • Mandarin Bilingual

    4 days ago

    Pasig, National Capital Region, Philippines Global Group Innovative Services Full time ₱144,000 - ₱250,000 per year

    Mandarin Bilingual Specialists – Financial Account (Rockwell)Location: Rockwell Business Center, Pasig City | Setup: Onsite | Type: Full-timeSalary: Up to ₱75,000/monthRole Overview:As a Mandarin Bilingual Specialist, you will support clients in the financial industry by handling account inquiries, transactions, and issue resolution in both Mandarin and...

  • Chinese Support Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time ₱900,000 - ₱1,200,000 per year

    KEY ROLES and RESPONSIBILITIES:Ensures a consistent and excellent customer serviceAssists the team to develop, manage and service the customersTranslate all relevant documents from Chinese (Simplified) to EnglishConduct Employment Check via Phone or Email using the required languageFollow up on monthly payment for the non-res client (China, Hong Kong, Macau,...

  • Mandarin Bilingual Specialist – Day Shift

    2 days ago

    Pasig, National Capital Region, Philippines GGIS - Global Group Innovative Services Full time ₱70,000 - ₱75,000 per year

    We are looking for Mandarin Bilingual talents to join our team. No BPO experience required – as long as you are fluent in Mandarin (read, write, and speak) and can communicate well in English, we want to hear from you.Role Highlights:Work Onsite (Rockwell Silver Tower, Pasig)Day Shift role (must be open to shifting schedules if needed)Salary:...

  • 4 Mandarin Bilingual Specialists | Financial Account | Up to 75K | Rockwell

    1 week ago

    Pasig, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱720,000 - ₱900,000 per year

    4 Mandarin Bilingual Specialists – Financial Account (Rockwell)Location: Rockwell Business Center, Pasig City | Setup: Onsite | Type: Full-timeSalary: Up to ₱75,000/monthRole Overview:As a Mandarin Bilingual Specialist, you will support clients in the financial industry by handling account inquiries, transactions, and issue resolution in both Mandarin...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English) We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries...

  • Call Center Agents for Travel and Hospitality Account

    4 days ago

    Pasig, National Capital Region, Philippines TalentSync Training and Development Full time ₱250,000 - ₱500,000 per year

    This is an exciting opportunity to join the customer service team, a leading provider of training and development solutions in the Philippines. As a Call Center Agent for our Travel and Hospitality account, you will be responsible for delivering exceptional customer service to clients in Mandarin. This is a full-time role based in our Pasig City office.What...

  • AI Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines 51Talk Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We are seeking a detail-oriented and proactive AI Product Operations Specialist who possesses strong analytical skills, a keen sensitivity to numbers, and bilingual proficiency in Mandarin and English. The ideal candidate will support the deployment and management of AI-driven products, ensuring smooth operations and effective communication...

  • IT Support Officer

    4 days ago

    Pasig, National Capital Region, Philippines Jade Solutions and Management Services Full time ₱350,000 - ₱600,000 per year

    We are looking for a versatile and driven IT Support Officer with a strong background in Microsoft 365, network and hardware support, and IT infrastructure and security. This role is ideal for someone who thrives in a hands-on environment, enjoys solving complex technical issues, and is passionate about keeping systems secure, scalable, and...

  • Broker Support Officer

    4 days ago

    Pasig, National Capital Region, Philippines Ezy Service Centre Corporation Full time ₱104,000 - ₱130,878 per year

    Broker Support Officer Australian Mortgage Broking FirmSummary:This role involves proactively supporting our client's Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience. Success in this position requires good attention to detail, confident...