IT Support Officer

1 day ago

Pasig, National Capital Region, Philippines Jade Solutions and Management Services Full time $45,000 - $60,000 per year

We are looking for a versatile and driven IT Support Officer with a strong background in Microsoft 365, network and hardware support, and IT infrastructure and security. This role is ideal for someone who thrives in a hands-on environment, enjoys solving complex technical issues, and is passionate about keeping systems secure, scalable, and user-friendly.

You'll support daily IT operations while also contributing to the management and optimization of our infrastructure—cloud and on-prem—ensuring that our end-users and business systems remain secure and productive.


Key Responsibilities

User & Desktop Support

  • Provide Tier 2 and 3 technical support for end-users across Windows, macOS, and mobile platforms.
  • Diagnose and resolve issues related to hardware, software, printers, peripherals, and VoIP systems.
  • Deliver excellent onboarding and offboarding support including system setup, account provisioning, and asset assignment.

Microsoft 365 Administration

  • Manage and troubleshoot user accounts, licenses, and security groups via the Microsoft 365 Admin Center and Entra ID (Azure AD).
  • Support collaboration tools including Teams, Outlook, SharePoint, OneDrive, and Exchange Online.
  • Implement policies related to MFA, data loss prevention (DLP), and email hygiene.

Network & Infrastructure Support

  • Maintain and troubleshoot LAN/WAN infrastructure including switches, routers, firewalls, and wireless access points.
  • Provide Level 2–3 support for networking issues (IP conflicts, VPN connectivity, DNS/DHCP issues).
  • Monitor and support VPN access, firewall rules, and remote connectivity solutions.
  • Assist with server and network hardware installation and maintenance.

Security & Endpoint Management

  • Deploy and manage security configurations via Microsoft Intune / Endpoint Manager.
  • Support asset encryption, antivirus protection, patching, and compliance reporting.
  • Respond to basic security alerts and escalate critical incidents appropriately.
  • Implement best practices for password management, access control, and mobile device security.

Documentation & Knowledge Sharing

  • Maintain up-to-date IT documentation, including SOPs, user guides, network diagrams, and inventory.
  • Log and track support tickets through ITSM tools (e.g., ServiceNow, Jira, Freshservice).
  • Participate in internal training and mentor junior support staff when required.

Required Qualifications

  • Education

  • Bachelor's degree in information technology, Computer Science, or a related discipline

  • OR equivalent hands-on experience and relevant certifications

  • Experience

  • 3+ years of experience in an IT support or systems role

  • Proficiency in:

    • Microsoft 365 Administration (Teams, SharePoint, Outlook, Azure AD)
    • PC and Mac hardware troubleshooting
    • Networking basics (TCP/IP, DNS, DHCP, VPN)
    • Endpoint security & compliance
    • Tools & Platforms

  • Microsoft Intune / Endpoint Manager

  • Windows Server & Active Directory (basic understanding)
  • Basic scripting skills (PowerShell preferred)

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