Operations Coordinator

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

About the role:We're looking for a highly organized and proactive Operations Coordinator to streamline and optimize the daily operations of our e-commerce and retail fulfilment business. You will play a key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.

You'll be working across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. KPIs and weekly performance tracking will be implemented to ensure continued improvement and success

Key Responsibilities Order Fulfilment & Logistics Coordination

• Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfilment.
• Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
• Implement and refine tracking systems to improve delivery times and order accuracy.
• Proactively identify and resolve any bottlenecks in order fulfilment. Multi-Channel Stock &
• Inventory Management Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
• Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
• Organize stock transfers between warehouses and fulfilment center for optimal efficiency.
• Conduct regular inventory audits to reduce discrepancies and minimize errors. Identify slow-moving stock and suggest strategies for clearance or reallocation.

Retail Order Management & Compliance

• Oversee the end-to-end process of fulfilling retail orders - from order placement to final delivery.
• Manage production and delivery timelines to meet all retailer deadlines.
• Ensure compliance with retailer requirements for packaging, labelling, and documentation.
• Be the primary point of contact for retailers, keeping them updated on operational matters.
• Track and manage contracts, agreements, and compliance documentation for
• retail partners

Website Updates & Product Listings Management

• Trigger website updates whenever stock changes, ensuring real-time accuracy.
• Work with the marketing & web team to update product descriptions, pricing, and stock availability.
• Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
• Ensure product pages reflect current stock levels and shipping times.

Customer Service & Issue Resolution

• Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
• Track common customer complaints and develop strategies to reduce negative feedback.
• Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
• Maintain and improve response times & resolution rates to enhance customer satisfaction.
• System & Process Optimization Identify inefficiencies and implement automation & process improvements to increase efficiency.
• Work with internal teams to streamline workflows and integrate new tools.
• Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.

Reporting & Performance Analysis

• Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
• Track KPIs and use data to propose improvements and optimizations.
• Ensure compliance with internal policies and industry best practices in logistics and inventory.

Qualifications & Skills Must-Have:

• 2+ years of experience in e-commerce operations, logistics, or supply chain management.
• Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
• Ability to analyze data, optimize processes, and implement improvements.
• Strong problem-solving and organizational skills.
• Understanding of customer service platforms (e.g., Zendesk).
• Shift Schedule: 3PM - 12MN Manila Time

Work Location

• Hybrid Set-up (Quezon City - Eastwood)

• 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines

• Should have strong internet connection (minimum of 20 mbps)

• Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.